Military suspension or cancellation
Military member completed forms and phone was turned off. Bill continued as if service was turned on. Tried for 1.5 yrs to get bill corrected. I have called and called and told something different each call. Many hours. Told supervisors can't fix it and back office has the information but had not processed (1.5yrs) now being told Loyalty Dept has to fix it. Oh wait now Loyalty dept says they can't do it and that someone on ATT unsuspended the phone. So a new case has to be set up. And now again only back office can address this. Many many hours on the phone and no resolution.