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Pamlen47's profile

Contributor

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2 Messages

Wednesday, October 17th, 2018 1:02 AM

Military Retirement Early Cancellation

I'm retiring from the military and moving to my home of record that already has cable service. I was told by AT&T that with orders moving me from the area, I could cancel my service. I'm having problems trying to get a strait answer on the process. I'm not deploying, I'm retiring and moving from the current state of Georgia.

Accepted Solution

Official Solution

Community Support

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230.7K Messages

5 years ago

Hi @Pamlen47,

Only during deployment or in the case services are not available in the area you are moving to will the early termination fees be waived.

Dee, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

Thanks for the reply, but that wasn’t what I was told when moving my service to a home 100 meters away. I had the same service since August 2017

Community Support

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230.7K Messages

5 years ago

Good Morning @Pamelen47

 

To fully assist with this issue further, we will need to look over your account in more detail.

 

We are sending you a private message (PM) to help in this matter. Please, check your forums private messages by clicking the Forums Inbox. Locate the PM from us and reply to the message with your specific account details.

 

We look forward to your response and the opportunity to help you!

 

Matthew, AT&T Community Specialist

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