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New Member

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4 Messages

Fri, Feb 7, 2020 4:31 PM

Military Promotion not being honored! Shame on AT&T for deceiving a veteran!

I purchased a cell phone on 7/25/19 because customer service told us that as a veteran I was eligible for this promotion and I would get 25% off our cell phone service, $15 off Direct Tv and $15 off Internet service for as long as we have service with AT&T - this offer didn't expire until the end of August. I provided a copy of the military DD214 at that time. I have continued to call every month to let them know they did not give me the discount and each time we were instructed to wait until the next month's bill. After 3 months I was told that the reason I didn't get the discount was because our bills needed to be combined into one bill and to wait for yet another billing cycle. Now they are telling me the offer has expired and they cannot honor it. This is deceptive - the offer was the reason I purchased the cell phone in the first place and it was purchased during the period the promotion was valid. Shame on AT&T for deceiving a US Veteran!!

Responses

Constructive

Employee

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11.8K Messages

5 months ago

you need to go into a corporate at&t store and they can apply it right away they have to physically see your id and DD214 ive yet to see a succesful military discount done over the phone based on other posts in the forum.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I originally went to their site att.com/military and signed up for the discount and downloaded my DD214 in July when I purchased the phone. They are now saying that the promotion has ended, but it was still active when I bought the phone and registered as a veteran.

mobilemax

Employee

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796 Messages

5 months ago

Hello,

Go by your nearest local corporate AT&T store and a manager can take a proof of qualification (DD214, military I.d., etc) to have it enrolled. It should also show enrollment on att.com or Myatt app in form of a “FAN” number at th top of your billing or account. He wireless unlimited plans qualify for 25% off, non-unlimited qualify for 15% off and Directv can get a bundle (but that was a limited time offer, check dates with store or customer service 800. 288. 2020 for eligibility on the TV discount). Full details on att.com/militaryoffer

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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39.4K Messages

5 months ago

As I said on your other thread, if you signed up for service prior to the internet and tv discounts being discontinued, you should still get those discounts, provided you have a qualifying wireless plan which you still haven’t identified. If you do have a qualifying wireless plan, file an FCC or BBB complaint to escalate to corporate. Agree with others on presenting your military documentation at a corporate store to get the discount applied. The discount should be retroactive to when you started service.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Yes I signed up for the unlimited plan and the military discount on 7/25. The promotion didn't expire until 8/21 - AT&T didn't get the military added to my account until 8/24 and they are now telling me since it was past the expiration date I cannot get it. I don't know why it took them a month to enter the information.

sandblaster

ACE - Expert

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39.4K Messages

It shouldn’t matter why it took so long to apply the discount, the discount is supposed to be retroactive to when you started the unlimited plan. That should apply to the internet and tv service discounts too. Again, file the FCC or BBB complaint.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

5 months ago

We have experienced the same thing!! We were set up with a new wireless account by a representative that came to our home and promised we would have him for customer service. He set us up for 25% off cell and $25 off internet. They had to re-set our account and still the amount is not right. We have been overcharged on every wireless and internet bill since we began in August 2019. The original sales rep cannot be reached. When I went to the AT&T store they said they would send emails to "Wally" but that this happens often and my best option was to "escalate to the office of the President." The comments on the president of AT&T's site say the effort is worthless.

We feel deceived as well and are not sure if the Better Business Bureau or Federal Trade Commission would be the next best contact.

I have never had a company lie and ignore the complaint. It is unreal!

S. Felts Yukon, OK

Constructive

Employee

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11.8K Messages

@SFelts the people that go door to door are a 3rd party company and are not AT&T employees. They will promise the moon to get a sale and then move on to the next town.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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39.4K Messages

@SFelts So what’s not right? The military discount on internet service was never $25, it was $15. FYI, a complaint to the BBB or FCC (not FTC) will result in someone from the Office of the President contacting you.

@Constructive Those sales people weren’t necessarily 3rd party. ATT does have employees who serve as in home switch specialists.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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11.8K Messages

@sandblaster back when i was a uverse installer the switch specialists were employees but went by appointment not a cold knock like the door to door were used to things may have changed but in 2009 that was the way it was

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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