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New Member

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4 Messages

Fri, Feb 7, 2020 4:31 PM

Military Promotion not being honored! Shame on AT&T for deceiving a veteran!

I purchased a cell phone on 7/25/19 because customer service told us that as a veteran I was eligible for this promotion and I would get 25% off our cell phone service, $15 off Direct Tv and $15 off Internet service for as long as we have service with AT&T - this offer didn't expire until the end of August. I provided a copy of the military DD214 at that time. I have continued to call every month to let them know they did not give me the discount and each time we were instructed to wait until the next month's bill. After 3 months I was told that the reason I didn't get the discount was because our bills needed to be combined into one bill and to wait for yet another billing cycle. Now they are telling me the offer has expired and they cannot honor it. This is deceptive - the offer was the reason I purchased the cell phone in the first place and it was purchased during the period the promotion was valid. Shame on AT&T for deceiving a US Veteran!!

Responses

Constructive

Employee

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21.3K Messages

1 y ago

you need to go into a corporate at&t store and they can apply it right away they have to physically see your id and DD214 ive yet to see a succesful military discount done over the phone based on other posts in the forum.

mobilemax

Employee

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796 Messages

1 y ago

Hello,

Go by your nearest local corporate AT&T store and a manager can take a proof of qualification (DD214, military I.d., etc) to have it enrolled. It should also show enrollment on att.com or Myatt app in form of a “FAN” number at th top of your billing or account. He wireless unlimited plans qualify for 25% off, non-unlimited qualify for 15% off and Directv can get a bundle (but that was a limited time offer, check dates with store or customer service 800. 288. 2020 for eligibility on the TV discount). Full details on att.com/militaryoffer

sandblaster

ACE - Expert

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50.9K Messages

1 y ago

As I said on your other thread, if you signed up for service prior to the internet and tv discounts being discontinued, you should still get those discounts, provided you have a qualifying wireless plan which you still haven’t identified. If you do have a qualifying wireless plan, file an FCC or BBB complaint to escalate to corporate. Agree with others on presenting your military documentation at a corporate store to get the discount applied. The discount should be retroactive to when you started service.

New Member

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1 Message

1 y ago

We have experienced the same thing!! We were set up with a new wireless account by a representative that came to our home and promised we would have him for customer service. He set us up for 25% off cell and $25 off internet. They had to re-set our account and still the amount is not right. We have been overcharged on every wireless and internet bill since we began in August 2019. The original sales rep cannot be reached. When I went to the AT&T store they said they would send emails to "Wally" but that this happens often and my best option was to "escalate to the office of the President." The comments on the president of AT&T's site say the effort is worthless.

We feel deceived as well and are not sure if the Better Business Bureau or Federal Trade Commission would be the next best contact.

I have never had a company lie and ignore the complaint. It is unreal!

S. Felts Yukon, OK

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