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C

New Member

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2 Messages

Wed, Nov 4, 2020 6:58 PM

Military discount sign up for direct tv, at&t internet, and land line

I just got off the phone with a loyalty agent at AT&T.  She was great!  She and her supervisor advised me that I'm eligible for a military discount on each of my services (my bundle includes services for my land line, internet, and direct TV.  

How can I sign up on line or in store to get the discount?

Nancy

sandblaster

ACE - Expert

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53.4K Messages

1 y ago

Sorry to say but you were misinformed. The only military discount offered by ATT is for cellular service. ATT did offer a military discount on TV and internet service with a qualifying unlimited data plan but that was discontinued over a year ago. ATT has never offered a military discount on a land line. I actually am getting those discounts but only those who signed up before it was discontinued last year still get it.

ATTHelp

Community Support

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172.5K Messages

1 y ago

We are here to help, @Crancy.

 

Thank you to @sandblaster for the useful information.

 

As he stated, the military discount offered by AT&T is for cellular service only. We did offer a military discount on TV and Internet with a qualifying unlimited plan but that was discontinued over a year ago and we have never offered a military discount on a landline.

 

Let us know if you have any more questions or concerns.

 

Marc, AT&T Community Specialist

New Member

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2 Messages

1 y ago

Thank you Marc (and Sandblaster) for the information.  I am very disappointed with this response since I've been a customer of AT&T for many years (over 20) and was previously told there was no discount for military when I asked (many times).  Had I received correct info when I asked more than once, over a year ago, I would be grandfathered in for the internet and direct TV discount.  Now that a loyalty rep and supv tell me there is a military discount, and the amount I'd receive off of each service, I'm being told it is too late.  I feel compelled to take this further and will contact the corporate office if needed.  Any other suggestions Marc?  Feel free to contact me directly.  I assume you could access my account.  

Thank you for your help.

ATTHelp

Community Support

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172.5K Messages

1 y ago

@Crancy

 

If you'd like to have this matter investigated further, we suggest reaching out to our Landline team at 800-288-2020.

 

If you have any other questions or concerns, we'll be here.

 

Aminah, AT&T Community Specialist

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