The best prices for our Military families
H

New Member

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6 Messages

Wed, Sep 1, 2021 10:26 PM

Military Discount - Retroactive credit, after 10 attempts month over month to get verified

I have been calling to get my military discount applied with the right documentation since last November. Finally 10 months later they processed it. In all previous calls they indicated they would submit a claim for the credit, but that it couldn't be processed until the military service confirmation went through. Now that it went through, the rep says they cannot give me retroactive credit ($438.73) is what I would be due in retroactive credit. (Edited per community guidelines) ATT. That doesn't compare to all the other issues that I have had on the account....I've decided that if they can't follow through with their word or contract I might as well just cancel my contract with them and go to Verizon.

sandblaster

ACE - Expert

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54.2K Messages

3 m ago

Before you give up and leave, highly suggest you escalate to corporate by filing an FCC or BBB complaint. Whoever you talked to perhaps can’t issue that much of a credit but corporate can. 

Constructive

Employee

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24.3K Messages

3 m ago

What contract? 

New Member

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6 Messages

3 m ago

Any idea on how to file a corporate claim or BBB claim?

Constructive

Employee

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24.3K Messages

3 m ago

Google bbb 

New Member

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6 Messages

3 m ago

The contract that I sign saying I accept paying X amount and they are offering me X amount if I do this.

Constructive

Employee

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24.3K Messages

3 m ago

It’s not a contract rather than a promise to pay for the device. No different than financing a computer at Best Buy only AT&T does it interest free 

New Member

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6 Messages

3 m ago

Well...guess I don't have to abide by paying for the device if they won't abide by giving me the credit for my device or returning it. I'm more than happy to see them in small claims court over it...

New Member

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6 Messages

3 m ago

Done. FCC & BBB claim filed. We'll see how that changes their position

Constructive

Employee

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24.3K Messages

3 m ago

It’s your credit. 

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