Military Discount = Endless loop of frustration w/ no end in sight
I was shopping different carriers and saw, and applied for, the military discount from AT&T. To determine if I would qualify I went ahead and applied. I received a response that I did qualify. However, I was not able to purchase a new plan/phone at that time. When I was ready to exit my hellish experience with Verizon, I once again re-applied for the military discount. Now, and even til this day, I get an error message about "exceeding number of attempts" and will not let me proceed any further. There is a reference link to SHEERid which is the resource that is used for military verification. So I sent them an email and received this
Thank you for contacting SheerID regarding your verification request for AT&T Signature Lines.
Our records show that your verification request was accepted on 09/17/2021.
SheerID only handles verification services. If you have questions about your AT&T account or need the assistance of any kind, please reach out directly to the team at AT&T Signature
So I was approved on 9/17 but attempts to convey this and rectify my new account have met with this first
We've got some bad news. After reviewing your recent upload, we can't approve your eligibility because verificationLimitExceeded. We've removed the AT&T Military, veterans, and families appreciation offer benefits and discounts from your account.
So I have been in constant contact with reps, support, loyalty/signature, store, etc. They all attempt to solve the problem by using the same form that I used before with the same results "exceeded attempts". Loyalty said go to store, store tried same form with same result and called his support (loyalty?) and she attempted the same with identical results.
No one seems to care that the source for verification approved me before. Then I was identified as having an account with the military discount but it was discontinued because of all the attempts online. I only wanted to send this email to someone who could help me as proof of military service and AT&T already has the email about me actually having an account but they, in fact, discontinued it due to the "exceeded attempts"? I don't get that, if I was approved why should it matter if reps both online and in the store initiate further similar attempts. Now I was told by the store's support to wait a few days and try applying again. I think that's the definition of insanity. Likewise, signing up with Verizon, after all my personal info was stolen in the T-Mobile data breach, turned into the definition of insanity.
Any assistance with this would be greatly appreciated. I have proved that I am a veteran and (was) am still eligible for the discount. I don't want to have to leave AT&T after all I've been through with the other carriers.