Military Appreciation: Exclusive savings for military, veterans, and their families!

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1 Message

Wed, Jan 13, 2021 8:23 PM

Internet service discount

I lost my discount for internet service. I bought a new phone and had a trade in but something changed with internet, I called but no help


ACE - Expert


57.4K Messages

Il y a 1 a

Did your wireless plan get changed to one of the current plans? The military internet discount required a qualifying unlimited data plan. Unfortunately, that was a grandfathered plan. I’ve got that discount too and have wondered if I would lose it if I changed to a current plan. I suspect you have now confirmed that. There was no requirement to change to a current plan for the trade in credit, the grandfathered plan qualifies. If they changed your plan without your consent, you may be able to get the old plan and discount back.


Community Support


189.6K Messages

Il y a 1 a

Hello @scoopx88,


We'd like to help with finding out why the internet service discount is no longer available to you.


With more details, we'll be able to assist you to the best of our ability:

  • Are you reaching out in regards to your wireless service?
  • What current plan are you on?
  • What changes do you see was made to your account?
  • How were you offered the internet discount? How did you receive the notification?

Please let us know.


Jonye, AT&T Community Specialist


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