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AT&T related help: Welcome back

bamacoleman88's profile

New Member


1 Message

Sunday, October 23rd, 2022 6:48 PM

I can't verify my ID to get the work discount

Won't let me buy the phone and service. I've tried many times and support says to call a number, which is automated and requires an order number only. It never ever finds my order that was immediately cancelled due to a "security concern", hence me calling to get my ID verified. Absolutely terrible process, sticking with Verizon.

Community Support


231.5K Messages

2 years ago

We'll be happy to assist you with setting up an account with us @bamacoleman88.


When orders are cancelled due to security concerns, our recommendation if you'd like to continue the process is to complete the ID verification process at a corporate-owned AT&T store (the corporate locations are the ones that aren't labeled 'Authorized Retailers' in the directory).


Please let us know if you have any additional questions or concerns; if so, it will be our pleasure to assist further.


Darais, AT&T Community Specialist 

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