Frustration with signing up for military discount
In late November my husband got a new iPhone. The salesman suggested we apply for the Military discount since my husband is a veteran…25%, that is a lot. The salesman added his veteran’s ID info to his cell phone account. On 1/15/2020 we called to start the process to get the discount. One of the AT&T representatives we spoke with told us she did see he had been validated as a veteran. We were then transferred to another department.
We were informed in order to get the discount my husband has to be primary responsible for billing requiring a credit check and a new account. Also included selecting a more expensive plan. Thank you for waiving the $18 fee.
Information was sent to us detailing how to prove he was a veteran (this has already been done once we purchased the phone.) This information was now invalid since we had to have a new account. (REALLY?)
As AT&T customers we have all of our services bundled (Internet, DirectTV, home phone, and cell). How does this continue? Required yet another phone call. It is now 1/16/2020.
After speaking with 3 different very pleasant AT&T representatives I think the primary on all the services have been changed to my husband. (Hopefully the military discount, discount for paperless billing, and auto pay will all apply.) The payment information did not change, the paperless billing e-mail did not change however, I am uncertain as to whether or not either will work for the new billing cycle. Proof that he is a veteran has been successfully uploaded. Once this is verified the discount will be applied in two to three billing cycles. (We already received a bill in less than a week?) Don’t forget, the information was available on the initial account with me as primary.
This process has taken hours (phone calls, online work and one trip to AT&T to whine) and I’m really not sure everything is in place. Our account on which I was primary worked wonderfully. The e-bill arrived and was automatically paid. All that had to be done was switch his name to primary. Nothing else changed.
Seems to be an excessive amount of work to us.
Frustrated Long time AT&T customers
Robert and Cheri Broeker