Does the "Military Support Team" actually exist?
Is anyone else having these problems?
Website provides the following error when I attempt to submit my deployment cancelation and hold request:
"Uh-oh. Your request didn't go through. Wait a few minutes and try submitting again."
This error message has consistently appeared over the last couple months from different browsers, computers, and servers.
[email scrubbed] is a false customer service email address that auto-generates the following response:
"'-Case ID 84965893-'Thank you for your request. (Please do not respond AT&T Auto Generated Response)"
"Thank you for contacting the AT&T Military Support Team. Military service holds and service restoration has never been faster! Visit the website at www.att.com/offers/military-cancel-service to submit your request. If you have other military needs outside of what the website can resolve, please contact customer care at 1.800.331.0500 or 611 from your handset."
AT&T customer service representatives are well-intentioned but unauthorized to handle military deployment cancelation requests. In my latest of five conversations, the representatives advised me to contact the Military Support Team via fax and mail.
The Military Support Team fax number 847-513-5954 is off-line and would not accept my fax (21 September).
Today, I sent a certified letter with orders and cancellation request to the following address. Fingers crossed.
8089 South Avenue
Boardman, OH 44512
Thank you, AT&T, for making this extremely simple problem a black hole of my time and that of your poor customer service reps trying to wrestle their way through your poorly designed system.