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llegnon's profile

Contributor

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2 Messages

Monday, January 9th, 2023 10:27 PM

About ready to leave after 22 years

I've been a member of AT&T Wireless since the Craig McCaw days, I've seen you all through the pains of Seibel, and other systems, helped Janet Kerns get enterprise security deployed. I feel like we just got the "royal upsell" from one of your retention specialists during a recent account review, where we really didn't need everything we got, and some stuff we got, we didn't even get! Well one of the things we got was a military discount as I'm a USAF Vet. Only problem is I've tried every which way to upload my documents, but I can't. Two different computers, different browsers (even private mode as I was told), with and without a VPN. I need an email address to send these documents to, but can't find one. The link I've been sent (two times now) just doesn't work. I've tried a .jpg and a .png, both of the correct size and format. It's worth a good discount, so I don't want to lose this. If I can't sort it out, I'm sure a competitor will. My consultants and I helped put this network together, so I have a fierce loyalty to it, but that only goes so far..... Please help.

ACE - Expert

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24.1K Messages

1 year ago

This is a customer populated forum only, not AT&T Support, so there is very little that can be done here other than offer some advice. Threatening to cancel or drop names doesn't mean much.

ACE - Expert

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64.7K Messages

1 year ago

Best way to get your military discount applied is to take your documentation to an ATT corporate store. The upload process has always had issues.

Contributor

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2 Messages

1 year ago

Just uber frustrated at this point. Did a Google Search and it brought me to this page. My search told me many ATT Employees hung out here, so I was hoping to hook one.

Sorry if I offended you Otto, if only you offered good advice like the Sandblaster there. Thank you very much!!

ACE - Expert

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24.1K Messages

1 year ago

@llegnon  You didn't offend me. You received the advice that I mentioned you might get. I've never dealt with military discounts so had no advice to give.

ACE - Expert

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14.2K Messages

1 year ago

FYI, unless you left out a part of your history, you've been a customer of the current AT&T since the old AT&T wireless was bought by SBC in 2005.

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