WatchTV Streaming Issues - Fixes & Solutions
Your Wi-Fi Matters
Streaming is not cut and dry. To have the best streaming experience, you need:
- The Right modem settings
- The Right internet plan
- The Right internet set up
The Right modem settings
Changing your modem settings may improve your Wi-Fi signal and streaming experience. By testing different channels, you will find one that may improve your overall Wi-Fi experience.
Don't know how? We have you covered:
Helpful Hint: Each home is different so you may need to test a few channels. Also, adjusting the mode may also help.
The Right internet plan
The right plan for your household means a great online experience. The average internet speeds for homes in the U.S. is 33.88 Mbps. An average stream requires about 6-8 Mbps. If 5-6 streaming devices are in use at the same time, you will need a plan of at least 30Mbps. If you have more devices than your plan can handle, you may experience issues like pixelation, buffering, and audio trouble.
Do you have the right internet plan? If you are an AT&T Customers, sign in to your account to check now or view your upgrade options.
The Right internet set up
The location of your modem and what is around it may affect your internet speeds. If your streaming device is on the other side of your home, you may experience buffering and other issues. Also, electronics around your modem may weaken not only your Wi-Fi signal but your wired connection. The right internet setup is important so take a look at what you can do to improve it below:
The Right things you can do:
Heads Up: It is normal for wireless speeds to drop in half. Learn why now.
Reduce The Number of Devices
The more devices you have connected, the slower your internet will be. Each device shares a portion of your internet signal. If a single device uses more resources, like a streaming device, this can decrease speeds and affect other devices. How many devices do you have connected? Check out our Internet Plan & Number of Devices to learn more.
Other FAQs and Solutions
Make sure your WatchTV is set up - it needs to be before you can stream
How to Minimize Wireless Interference
ChrisZ, AT&T Community Specialist
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