WatchTV - Device and Browser Troubleshooting
WatchTV Solutions & Troubleshooting Steps
Can't stream? Not to worry, we have some easy solutions that you can try below.
Ever forget your password?
We sign into so many sites it's hard to keep track of them. Reset your AT&T Password now.
WatchTV Solutions & Fixes
|Apps and Devices||PC and Browser|
An internet plan of 6 mbps or higher is great for one stream but not ideal of you have a lot of streaming devices. The more internet devices you have, the more speed you will need. Wondering what speed you need? Check out our Speed & Device page to figure out the right plan for you!
Turn off apps or browsers you aren't using
Apps running in the background use up resources. It's like trying to carrying 20 grocery bags by yourself, not good. Turning off apps can improve your DIRECTV NOW experience and your overall streaming experience. Wondering why? Some apps, like Twitter, Facebook, and YouTube, use a portion of the internet signal. Start a fresh connection by resetting your internet connection and restarting your browser.
Heads Up: Multiple browser tabs can affect your experience. Close them out and try streaming again.
Electronics can affect your stream
The environment of your streaming device, and modem, can affect your stream. For example, electronics like speakers emit electromagnetic interference that affect your stream and internet speeds as a whole. Moving electronics away from your streaming device, and modem, can help improve your experience. Check out what a recommended modem setup looks like.
Streaming on the go with LTE
Location and environment of your mobile device can impact your streaming and in some instances, your call and texting experience. Our Signal Solutions page has tips and solutions that may help improve your stream.
Other things to try and things to know
- Disable firewalls and virus scanners temporarily to see if streaming improves.
- Some devices use more bandwidth than other devices because of their internal setting.
- Rooted devices are not supported by DIRECTV NOW. Check out the list of supported Device & Operating Systems.
-ChrisZ, AT&T Community Specialist
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.