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Community Support

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2.6K Messages

Fri, May 17, 2019 3:36 PM

WatchTV - Device and Browser Troubleshooting

Streaming Device.jpg

WatchTV Solutions & Troubleshooting Steps

 

Can't stream? Not to worry, we have some easy solutions that you can try below.

 

Ever forget your password?

We sign into so many sites it's hard to keep track of them. Reset your AT&T Password now

 

WatchTV Solutions & Fixes

 

Apps and Devices PC and Browser
  • Force close the app (Android or Apple)
  • Delete cache and cookies (Android)
  • Reinstall the app
  • Make sure you have the latest OS for device
  • Speed Matters (more info below)
  • Turn off apps you are not using (more info below)
  • Have the right speeds (more info below)
  • Try another device
  • Restart the browser
  • Clear cache and cookies
  • Install the latest browser
  • Try a browser like Chrome or Firefox
  • Test your stream using another device
  • Disable web-add ons

 

 

 

 

Speed Matters

An internet plan of 6 mbps or higher is great for one stream but not ideal of you have a lot of streaming devices. The more internet devices you have, the more speed you will need. Wondering what speed you need? Check out our Speed & Device page to figure out the right plan for you! 

 

Turn off apps or browsers you aren't using

Apps running in the background use up resources. It's like trying to carrying 20 grocery bags by yourself, not good. Turning off apps can improve your DIRECTV NOW experience and your overall streaming experience. Wondering why? Some apps, like Twitter, Facebook, and YouTube, use a portion of the internet signal. Start a fresh connection by resetting your internet connection and restarting your browser.

 

Heads Up: Multiple browser tabs can affect your experience. Close them out and try streaming again.  

 

Electronics can affect your stream

The environment of your streaming device, and modem, can affect your stream. For example, electronics like speakers emit electromagnetic interference that affect your stream and internet speeds as a whole. Moving electronics away from your streaming device, and modem, can help improve your experience. Check out what a recommended modem setup looks like

 

Streaming on the go with LTE

Location and environment of your mobile device can impact your streaming and in some instances, your call and texting experience. Our Signal Solutions page has tips and solutions that may help improve your stream. 

 

Other things to try and things to know

  • Disable firewalls and virus scanners temporarily to see if streaming improves.
  • Some devices use more bandwidth than other devices because of their internal setting. 
  • Rooted devices are not supported by DIRECTV NOW. Check out the list of supported Device & Operating Systems

 

-ChrisZ, AT&T Community Specialist 

 

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.6K Messages

2 y ago

Can't WatchTV? Check out the solutions in the page above!

 

ChrisZ, AT&T Community Specialist 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.