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Tutor

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4 Messages

Thu, Jan 24, 2019 8:15 PM

WATCH TV WON'T CAST

I JUST INSTALLED WATCH TV ON MY IOS DEVICE. I SEE IT WILL CAST TO A TV WITH CHROMECAST BUILT IN. I HAVE A VIZEO E-65 WITH THE SMART CAST FEATURE. WHEN I OPEN THE WATCH TV APP AND HIT THE CAST BUTTON, IT DOES NOT SHOW MY TV. IT ONLY SHOWS MY I PHONE. CAN ANYONE HELP?

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Brand User
ATTHelp

Administrator

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112.4K Messages

a year ago

Hello there, @BUD6396!

 

We'd be happy to look into this matter for you! Please note that in order to access your AT&T WatchTV service, you will need to use one of our compatible devices. Below is a complete list- 

  • Amazon Fire TV/Fire TV Stick
  • Android devices (phones and tablets)
  • iOS devices (iPad, iPhone and iPod iOS 10+)
  • AppleTV (4th generation)
  • Roku (select models)
  • Chromecast (select models)

 

At this time, our service is not compatible with other casting devices just yet. We recommend using one of our compatible devices for the best streaming experience! Let us know if you have any further questions for us, we're here to help!

 

Frank, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

a year ago

So why is the interface (PC, Android) is a piece of crap.  Casting is horrible...errors out all the time.  Have to finesse it to Cast...fight error messages such as taking too long, too many streams (when no other device is logged on), looses connection (all the TIME!) and then have to reboot everything and maybe you can get the stream back.  Current interface is absolutely horrible...maybe you should learn something from Netflix...don't have any of the issues casting...none.  Seems product has gotten worse ever since AT&T got involved.  Fix it soon or I am going elsewhere...not worth the current hassle.  Also note: The worse customer service to boot.  No live customer support.  Chat...icon buried deep and got to work at finding it.  I would call and hassle the regular irect Tv folks until AT&T gets a clue.

Contributor

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3 Messages

a year ago

I agree, i'm having the same issues casting from my "smart" phone to my "smart" t.v. we've been att family members for over 50 years, it may be time to finally go.

Voyager

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3 Messages

a year ago

Actually it doesn’t work with a Roku,so your answe isn’t accurate

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