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Tutor

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4 Messages

Sun, Mar 31, 2019 3:00 PM

trying to load att watch tv app on my fire stick

I'm trying to load Att watch tv on my firestick. i get to the install page and it continues to try to load. i can't get to stop or continue I tryed to hard restart the firestick and the app just continues to try to load. what can i try next

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Accepted Solution

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Brand User
ATTHelp

Community Support

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133.9K Messages

a year ago

@fishall812

 

If you wish to remove the app from your Firestick device, please access Amazon's App Store and search "WatchTV".You may also delete an app via Amazon's website. Just go to "Your apps and Devices", click on "your apps", select "actions" and click on "Delete this app". Hope this information has helped! Let us know if you have any further questions for us, we're here to help.

 

Frank, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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133.9K Messages

a year ago

Hello @fishall812,

We want you to have the best experience with WatchTV. Did you unplug the Firestick to get the app to shut down, or try to uninstall it? Let us know, so we can further assist.

Greg, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

I've unplugged the fire stick for 3 minutes and restarted after restart is complete the att app goes right back to the install page. There's no way to stop the app from installing it seems to be caught in a loop 

Brand User
ATTHelp

Community Support

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133.9K Messages

a year ago

@fishall812,

 

Hello! Sorry about the confusion, but Firesticks are not compatible with Watch TV, you're going to need to use a different device in order to stream Watch TV.

 

Tim, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

It says on the app it works with fire tv remote, game controller. It still just hangs on installing. How do I stop that and remove the App

Brand User
ATTHelp

Community Support

 • 

133.9K Messages

a year ago

@fishall812

 

The issue seems to be with your device. Can you let us know if you're having this hiccup on other apps you are attempting to install? Does this occur on other devices you use? Let us know.

 

Frank, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

Is it possible to get a solution to either stop the app from loading or remove it from the firestick. So far we're at three non answers

Contributor

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1 Message

a year ago

Not true. I’ve had it on my fire stick for months and as of today 6/27/2019 it’s not loading for some reason. What happened??

Contributor

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1 Message

a year ago

I’m having the same exact issue. I deleted the app and it’s not popping up when I search for it. C’mon ATT, we are paying for this service. 

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