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New Member

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2 Messages

Wed, Oct 13, 2021 4:26 PM

Closed

Guide not working on Directv stream using Roku

Is anyone experiencing an issue with engaging the Guide function of Directv Stream using a Roku device?  I have two different Roku players and today, both of them do not allow the user to access the guide or any other function when pressing the Down Arrow.  When the Down Arrow is pressed, Directv exits to the Roku Home page.  This just occurred in the last hour.  Roku and Directv Stream apps are up to date.

New Member

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2 Messages

2 m ago

"Watch Now" function seems to be the problem.  When pressing the Down Arrow and quickly pressing the Left Arrow, you can get to the Guide.  However, if you backtrack to the Watch Now function, the App will stop and put you back to the Roku home page.

Juniper

ACE - Expert

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29.2K Messages

2 m ago

Try the DirecTV forums, just make sure to select the correct service on that website since they (foolishly) rebranded the streaming-only service to DIRECTV STREAM causing name confusion.

forums.directv.com

The WatchTV is another service AT&T has, nothing to do with DirecTV or DIRECTV STREAM.

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