Can't Stream WatchTV on PC for Last 3 Weeks!
I've already contacted AT&T's live chat support about this (and was told it would be escalated, but never received any kind of follow-up response) and have commented/followed the many other threads that already exist about this. I'm using a Windows 10 computer running the latest versions of Google Chrome and Microsoft Edge browsers. For the last three weeks or so, I have not been able to stream any WatchTV content (live TV or on-demand programming) via the WatchTV website. It was working fine, then suddenly stopped working with no changes to anything on my end. I'm able to log in to the website without any issues and can see the shows available, but when I click on a channel/show to watch, I either get a static screen with the name of the channel and episode (but without any actual content streaming), or a black screen. Nothing streams at all, and I've already tried clearing my cookies and cache, using Incognito mode, having the live chat agent resync my account, etc. This issue is affecting many of your customers and has already persisted for several weeks now, PLEASE provide an update/resolution, and don't ask me what browser I'm using or any of your other standard boilerplate responses. I've already exhausted all of the troubleshooting suggestions on my end, and the issue is with AT&T's service, not your customers' computers. Also, I'm still able to use the WatchTV app on my Android phone/tablet and using my Amazon Fire TV stick, but I prefer watching content on my PC while working on my computer and am paying for a service that I haven't been able to properly use in nearly a month!