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Contributor

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1 Message

Mon, Feb 18, 2019 12:53 AM

ATT Watch TV app not working

We have checked for updates and restarted phones but when we choose the ATT Watch TV App it never gets past the initial logo screen. It just stays there. 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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111.6K Messages

a year ago

Hey @bradshawtm

 

We want your WATCH TV streaming experience to go smoothly! Have you attempted deleting and reinstalling the app, and clearing cache and cookies on your mobile devices?

 

Let us know if this helps! We're here for you!

 

Dan, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I get the message: "Oops something went wrong  Sorry for the inconvenience, please try again later."

Contributor

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2 Messages

a year ago

Same here. ATT Watch TV app not working on iPhones or Apple TV 

Tutor

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3 Messages

a year ago

ok been trying to login for a week. Uninstalled and reinstalled the app reset password several times. I am using a new galaxy s9+. It will give me the logo screen then "Oops something went wrong Sorry for the inconvenience, please try again later." message. then back to the login screen. That's as far as I've gotten. Called customer service and that was totally useless. I chose Amazon music unlimited for the premium service and it works GREAT. as for watchtv still in the dark as to what will make it work. After reading the complaints, evidently AT&T is in the dark as to how to make it work also.

Contributor

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1 Message

a year ago

I hope you don't experience the same problems I am having with Amazon Unlimited  Music; It was my premium choice when I signed up for ATT Unlimited &More Premium.   It worked fine for 2 months and then "boom!" I get a message saying my Amazon Music was cancelled.  I have spent endless hours on the phone with Amazon & ATT over the past two weeks and have gotten no where. I even had a 3 way call with Amazon & ATT on the line...what a joke! The last time I talked with ATT was Monday and the agent PROMISED to get back with me within 48 hours.  Haven't heard a word! 

Contributor

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2 Messages

a year ago

I deleted and reinstalled the app with no help in getting streaming services.  

Contributor

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3 Messages

a year ago

This string says “solved” but I don’t see a solution...

Tutor

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3 Messages

a year ago

Nope still doesn't work. I even reset my password and nothing. Just says
login again.

Contributor

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2 Messages

10 months ago

I have NEVER been able to log on. EVER!!! It says oops, we are having trouble try again later. I went to an AT&T store, their response was, sorry it doesn’t work very often. That was it, they had nothing else. AT&t promises “free perks” but will never deliver. In 2 months I’ve tried logging in at least 25 times, each time you get that stupid message. 

Tutor

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3 Messages

10 months ago

I have been trying to use this service since the end of February. Reset
password dozens of times; reinstalled the app; I have even tried logging on
through my home computer. The only thing I have gotten so far is Amazon
Music. So far it works fine. ATT Watch TV is a lost cause. I finally gave
up trying. Customer service knows less about the app than I do.

Tutor

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5 Messages

10 months ago

Its not a solution, it doesn't work. I have the same issue with my IPHONE 8+

Contributor

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3 Messages

10 months ago

I wonder it AT&T even cares??

Contributor

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2 Messages

10 months ago

I made a purchase with the promise of 35+ channels included. It doesn’t work. Nothing works. Based on all complaints and ATT’s weak replies it seams there is no solution.. just false advertising. Do I hear *****?

 

[Per Guidelines: Keep it Relevant and Appropriate]

Tutor

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5 Messages

10 months ago

I'm with you

Tutor

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5 Messages

10 months ago

At&t doesn't care.

I've called twice to support, after 3 transfers to different departments, call was dropped

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