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Prepaid account not working

It doesn’t let me log in to my at&t prepaid account on the website or the app

Questions

871

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UNLIMITED data usage won't work!!

Writing this here as I can't find any email address to get in contact with someone working for AT&T so hoping they can reply on this. I bought a SIM card with AT&T & the $45 plan for a GoPhone. The plan is supposed to have unlimited data usage & mine won't even load a video!! Yes it has gone to the

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1.6K

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Reset data counter

I changed my plan from the 65.00 data plan to the 45.000 but my data counter hasn't reset to the new one. What can I do.....

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128

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Communication Service Stop and Charge

I have two questions.First, I want to receive a communication service until January 10, 2019. Because I moved to Korea on that day. Second, my communication automatic January payment ($40) is January 2, 2019. I wonder how to calculate the prepaid amount and the suspended service amount for eight day

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354

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Temporary password while abroad / cancel autopay

Three weeks ago I purchased AT&T cellphone sim card for my friend for temporary use and she was enrolled in autopay.I would like to quit autopay now, but my friend already took sim card out of the US. This caused not being able to receive temporary passwords sent to her phone, so that I can't login

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1.4K

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Account lock rsv107

When I try to register for the account I get rsb107 please help need a phone like yesterday thx

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204

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AT&T sends email after each GoPhone Usage

I just got my Wife a ZTE Z221 model GoPhone. Every time the phone gets used an email is received from AT&T saying something like "$.10 used. $---.-- funds remaining.". How can I disable these annoying messages? She doesn't want to be reminded how much time/funds still remain after the phone gets use

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1.2K

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prepay sim in samsung captive glide

i have been trying to get a new prepay phone but my options are limited the captive glide is what i want and can get but i dont want to buy it if my sim card wont work in it my sim card has never been in a smartphone before and i would like some help on weather or not i could use it in the glide tha

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3.6K

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Is data included in the $50/month plan?

Razr. Question for you as youre on the $50 plan. On the $50 plan the data is included correct?. i.e. you dont have to add the additional data plans$25 for 1 GB$15 for 200 MB$5 for 50 MBTIA   EDIT: Answering my own question it appears data is not included (smartphones)  so you have to buy the additio

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1.9K

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Personal Hotspot

Can I share a GoPhone Tablet plan (5GB - iPad 4th Generetion, A1459 model) with other devices. I want to use my iPahd as a Mobile Hotspot (Personal Hotspot).Can I do it?

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734

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Pre paid plan in a iPad A1459

I would like to know if can I use a Ipad with Retina display (model a1459) with a Go Phone plan?And if I will I tethering my do a Go Phone plan with a iPhone 5S (5GB of Data/30 Days pre paid plan)?Tks,

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561

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cheapest way of keeping my AT&T mobile phone active during a long stay out of USA

I have a precharge package on my AT&T account with 30$/month rateI need to know the cheapest way of keeping my AT&T mobile phone active during a long stay out of USA Is their is an available package of no ,monthly fee that will charge me only when I use the phone overseas

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541

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att/gophone : need to do a master reset. Can anyone help me? Sincerely, Max

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1.3K

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Go Phone Questions

I'm considering getting a GoPhone but I don't fully understand how it works. How can I get the $40 monthy plan? Can I just buy the refill card and put $40 on it and then is there some way to choose the $40 plan? Or do I have to to the auto refill thing in order to get the $40 plan?

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1.3K

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Charged twice for Wireless Plan

Hi!  I added money to my GoPhone account a couple days ago and found out that it had charged me twice on my bank account, even though the refill history on AT&T's website on my profile page saing that I had only one transaction - so basically it charged me twice despite only having refilled it once.

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924

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Refunds on Prepaid Cards!!!

I accidentally got the wrong prepaid card and didn't realize it til I scratch it off and added it on my phone. I need to know how to get it refunded. If anyone could help me on this issue. Thanks in advance.

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731

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Roaming with GoPhone in the Caribbean

Is it possible to getting a roaming package for the Netherlands Antilles? I'm here now and I have to keep relying on wifi hotspots to be able to keep in touch with my family and friends on the island.

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624

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AT&T Prepaid, cheaper plan for data traffic on Mexico

Hi, At the moment I have a 25$ plan and only data traffic.I would like to know if with the 45$ plan, I can automatically make data traffic in Mexico. Thank

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481

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Plan minutes

I have the 10 cent a minute prepaid plan and my minutes are due to expire May 1.  If I add just $10 will my balance of $54 carry forward with this?

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103

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Fees for using data in Canada?

I am traveling in Canada this week with the $60 Prepaid plan. I've turned on data roaming and see that I can use call/text/data as usual but how can I tell if I'll be charged higher rates or a fee for data roaming in Canada?

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1.1K

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