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Internet High Ping - Solutions & Things to Know

Slow speeds & Ping Trouble   Below you will learn some of the causes of high ping and solutions.   A Single Device One device can eat up a lot of bandwidth depending on what functions it is running. For example, OS updates, programs like virus protection software pull updates from the internet. Prog

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No Service in Home – What You Need to Know

Low Signal & Slow Speed Causes & Solutions   A quick fix, for all carriers, is temporarily placing your device in Airplane Mode. This syncs your phone to the closest towers. If that does not help, check out the solutions below.   Is It Your House?  - What is it made out of? Did you know what a hous

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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The Apple iPhone 13 Pro Max - Order Now with AT&T

iPhone 13 Pro Max. Maximum power for maximum business. iPhone 13 Pro Max. Superfast 5G and powerful A15 Bionic chip for incredibleperformance, everywhere you work.¹ The best battery life ever in an iPhone so it can handle long work days and the most demanding tasks.²   The Apple iP

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Screen Cracked and Not Working? We have A Solution for That

Learn how to move your data when the screen is cracked Have you ever dropped your phone and cracked the screen (didn’t have a case)? Half of the screen works, half doesn't?  We have some helpful tips for you before replacing your device through insurance.   Screen not cracked but fro

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Tis the Season for Gifts Ideas – Learn about the latest AT&T Offers

It is never too early to start your holiday shopping   Years ago, gift ideas were easy. Normally you could get a doll or action figure for your kiddos or a rod and reel for the men in your life, or a necklace for that special someone.  Things are changing. As the years go by, technology

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Mother’s Day is Around the Corner – Be Ready with AT&T

Learn what AT&T has to offer and some extra tips If you're like me, you have bought that special mom in your life a gift in advance. But if you’re also like me, you may have waited until the last minute. If you need a gift idea or ideas, I have your back and so does AT&T! First thin

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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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The Apple iPhone 13 - Order Now with AT&T

iPhone 13. Your new superpower.   iPhone 13. The most advanced dual-camera system ever on iPhone. Lightning-fast A15 Bionic chip. A big leap in battery life. Durable design. Superfast 5G.¹ And a  brighter Super Retina XDR display.   The Apple iPhone 13! Order Now with AT&T

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Trouble Gaming & High Ping - Help from the AT&T Community

​​Learn why you are having trouble with your game and some things you can do that may help​​ ​​ ​​ ​​​ ​Many of us enjoy online gaming and we want to make sure that continues. Below you will find solutions and known issues that can cause a poor gaming experience. ​ ​Time of day​ ​When you gam

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Google Pixel 7 Pro – Order today with the AT&T Community

Performance and protection that businesses can rely on   The Google Pixel Pro 7 has arrived and it comes with Google's in-house built Tensor G2 processor. With the new processor comes a faster, more efficient, and more secure experience1.In to Android? The Google Pixel Pro 7 runs on the late

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Check order or trade-in return status

Did you just order a new device or trade-in your old device through our online process?   Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, you can check your trade-in stat

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HBOMAX on AT&T - If You Have HBO, You Get to Max-out

If you have an HBO subscription with one of your AT&T services, you get access to stream HBOMAX at no additional cost. Check out the video to learn more.        Remember, to view the expanded library of HBOMAX, you must use the HBOMAX app or HBOMax.com.   HBOMAX Information & Help Have a promo code

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Disaster Response: AT&T Service Outage

Mobile, TV, or Internet Service Down? We know service is important. If your mobile, TV, or internet service is down, please know our field teams are working as diligently and safely as possible to restore service.   The amount of damage and severity of impacts will affect how quickly we c

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The Apple Watch Series 7

Full screen ahead. The largest, most advanced Always-on Retina display yet makes everything you do with your Apple Watch Series 7 bigger and better. Series 7 is the most durable Apple Watch ever built, with an even more crack-resistant front crystal. Advanced features let you measure your blood o

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2.4Ghz vs 5GHz – Solutions & Tips to Improve Your Wi-Fi Signal from the AT&T Community

​Learn how to improve your Wi-Fi by adjusting settings​ ​ ​ ​When it comes to the strength of your Wi-Fi, there are settings you can adjust on your modem to improve coverage. Below you find a “crash course” about those settings. ​ ​Heads Up​​: Settings are just one piece of the pie,

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Weak or Low Signal When Traveling - Help From the AT&T Community

Learn About Weak Signals From My Personal Experience     Traveling, I do it. You do it. Everybody does it. Some of you do it more than the rest of us, in a decked-out, stylish van you bought. Or you put some love & care into a van and convert it into a traveling powerhouse. So what d

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Not getting texts or pictures – Help & Solutions from the AT&T Community

Learn why you are unable to receive or send these messages and what to do There are a few reasons why you are not getting images and text messages. Your device compatible with Advance Messaging  The files are too big (Picture Size) It could be the servers (Apple iPhone/ iMessage) Formats ar

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HBOMAX on DIRECTV - Sign-In Now!

For our DIRECTV customers who are subscribed to HBO, HBOMAX to you at no extra cost.    How to stream HBOMAX on DIRECTV Download HBOMAX on a compatible device or stream it via hbomax.com.   Signing in through the app: On the app, select the person icon.Select Sign In Through TV or Mobile Provider.Se

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HBO Max with Apple Single Sign On with iPhone, iPad, Apple TV

Signing into HBO Max through Apple devices using Single Sign On   To access your HBO Max account, you will need to choose AT&T or DIRECTV as your provider. If you use Apple Single Sign On, it may ask that you use your current selected TV provider to sign in.    Open the HBO Max app.Tap the Profile i

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