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App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct c

Questions

20.5K

3

0

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Poor netflix performance on uverse

I'm looking for help trouble shooting poor streaming performance of Netflix and Youtube on my AppleTV over uverse. The AppleTV is connected by wifit to my RG, everything has a fresh reboot, and the speedtest app on the AppleTV reports something on the order of 20mbps or so download speeds. That shou

Questions

549

1

0

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Netflix performance worse on Uverse than DSL

I recently (late 12/16) got ATT Uverse. I was previously an ATT DSL customer. I find that the quality of Netflix (and Youtube) video streaming was better on DSL than it is with Uverse. How can this be? The DSL was 6 MBPS. I am supposed to now have 45 MBPS. The passwords for network access are correc

Questions

441

6

0

0

Closed

Gigapower - Youtube Throttling

I am in Nashville, TN and am having issues with youtube streaming. It gets me on haystack.tv (I think they get streams from youtube) and youtube. Lots of times I can't get videos to play at all. When I first got the connection installed in August 2016 everything was perfect. In fact when I first got

Questions

27.7K

94

0

Very poor video streaming performance

Lately I've been experiencing very poor performance when trying to watch videos on youtube, twitch, and netflix. In some cases a video will hang for several minutes before it loads, sometimes even when I'm only on 480p quality. I pay 80 dollars a month for a 24 mbps service, but I'm clearly not gett

Questions

4.9K

32

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U-verse should be ashamed

Glad to know they are in the same class as CentryLink???   Love the TV service, but the internet service is lacking.   What is at&t doing to improve the internet?

Questions

427

3

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Ethernet Throughput Slower Than Wireless?!

This is an odd one... I'm experiencing issues with streaming some content (mostly youtube but some other media like netflix and hulu) over a hardwired ethernet connection. Primarily I've noticed the issue with YouTube. See details below:  I'm using an Apple iMac and prefer a hardwired connection (sp

Questions

3K

5

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YouTube video displayed in fuzzy low resolution on a hi-def smart TV

We always enjoyed nature videos and concerts in Hi-Def from YouTube over AT&T UVerse. A few weeks ago all these videos started to display in fuzzy low resolution on our 4K smart TV.  This coincided with news reports about internet providers being allowed to reduce bandwidth delivered to certain user

Questions

295

1

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Youtube almost unusable after upgrade to 45Mb

The title says it all. Tried multiple PCs, etc. Anyone else see this?

Questions

434

5

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Gigapower - Youtube Throttling #2

Since the last topic was closed, I'll make another one. That topic was created in January with a slew of "band aids" but nothing in that topic is concrete besides AT&T's issue with Youtube or the trip in between. It's almost October and I still see this issue pop up quite a bit, fellow neighbors

Questions

8.1K

65

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