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My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

 • Wireless Account

167

1

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WORST CUSTOMER SERVICE EVER

I am going on vacation (outside of the country) with my family so I have been trying to unlock all of the phones in my family plan so I can connect them in the island we are staying in. I went to the physical store on 145th street & broadway (NY, NY) and the rude staff insisted on not helping me, fo

Questions

 • Wireless Account

423

4

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Terrible experience with UVERSE customer service.

My ordeal started with signing up with Att on July 24. The customer service rep quoted me rate of 63$ for u200 package with 18mbps of internet. From that day to today I have never seen that rate on any of my bills. Calls to Att take an average of an hour of wait and then someone comes along and disc

Questions

 • U-verse TV Account

1.9K

16

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More than a question this is a complain, maybe somebody will care about it.

This is how I ended up in this mess:1. I bought 2 Samsung Note 8 in February 2018, both died in May 2019, they just don't turn on anymore  (out of warranty, out of insurance)2. I went to a store to see if there was a good deal for a new phone, nobody took care of me, stayed there around 20 minutes a

Questions

 • Wireless Account

60

0

0

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Service is a Real Problem

I've had nothing but problems with the service since I got it. I've been on the forum before and feel I was lied to from the beginning . I signed up when I upgraded my Cell phone in 2015 . I've been with AT&T since it was  MCI and then  Cingular Wireless a long time customer and love my Wireless ser

Questions

 • Other

347

3

0

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incorrect billing charges

Hi I have called ATT multiple times fro a line that I added for a week with a in-person att representative at union city, ca att store.she got a great price for me for less than $20 for that week and convinced me not to take a prepaid line as i have discount through my educational institute. As per

Questions

 • Wireless Billing

190

1

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Wrost Customer Service

I have a billing issue for more than one year.  I called ATT Customer Service many times in a year with no luck.  Either I was put on hold to listen to music for 45 mins after explaining the issue or the call got discounted after a one hour conversation or committed to call me back with solution and

Questions

 • AT&T Internet Account

165

3

0

Worst Customer Service Ever

Hi,I would like to share a really frustrating experience. Around May 30 2018, I tried to get in touch with Customer Service/loyalty department. They offered me a deal about 2 yr contract for iPhone X for $550. Before buying the deal I had explicitly asked multiple times for any bill change or extra

Questions

 • Wireless Account

294

9

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Moved: Day 2 - WAITING ON A TECH

This is the second day I have put aside all of my responsibilities and errands so that AT&T can totally blow me off without any explanatation or courtesy call.  On June 21, 2014 I had an appointment window of 9am-5pm.  I called in the morning and they said that no technician had been assigned.  They

Questions

 • U-verse TV Account

350

1

0

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The pain of mailing older trade-in device

I Went to the AT&T store to pick up the new iPhone returning the current one on the NEXT plan two weeks back. Little did I know what I was about to go through in completing this transaction.I had the iPhone 5S also in the NEXT plan that I wanted to upgrade.The lady at the AT&T store said she does no

Questions

 • Phone & Device Upgrades

1.5K

3

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ATT New Line Deposit Refund

Post Paid Account.  I am trying to get some help with my refund issue since the customer care number seem to be either screwed up or ATT rep's dont want to help me.  Issue : A few weeks ago, i have added two new lines and had to cancel them in a week. ATT charged me taxes and a deposit of $300 ($150

Questions

 • Wireless Billing

255

1

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horrific and frustrating

When I sign in to att it says my account is suspended.  TV works fine but online is where the issues are.  I have spent hours and hours and hours on the phone with at least 30 different people over the span of weeks and its the same result every time.  They end up transferring me to someone else and

Questions

 • AT&T Internet Features

98

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