
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”
Questions
•
Wireless Account
Accepted Solution
Official Solution
I accidently/MISTAKENLY changed my AT&T EBB plan to a AT&T Plan I DID NOT WANT AND DO NOT NEED, and possibly canceled my ebb plan. please help. HOW CAN I CANCWL THIS TRASACTION AND MAKE SURE I DIDN'T LOSE MY EBB SERVICE PLAN??? THANK YOU ALL FOR YOUR TIME AND HAVE A GREAT DAY.
Questions
•
Plans & Features
Accepted Solution
Official Solution
I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function. I have talked to literally 8 people and not one of them can actually help me.
Questions
•
Wireless Account
Accepted Solution
Official Solution
After a 15 minute wait and talking to a person with a heavy accent in India who was no help at all, and i got cut off i am an desperate need of help. As i stated in the title i need to find my outgoing calls for November 8 ,9,10 from my iPhone. The ATT website is a disaster to navigate i tired usi
Questions
•
Apple
Accepted Solution
Official Solution
I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
want to cut the strings withthe big V.Want to bring my unlocked Samsung fold and get your unlimited Eliteplan but i would onlyneed ONE line would it be $50/month orwould it be more?O im a winback butfrom back in 1999.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu
Questions
•
Wireless Account
Accepted Solution
Official Solution
How can I get a print out of all 2021 wireless phone statements? In the AT&T app I can view my statements but can not figure to print. I can’t locat a print tab. When I click the download I can view statement but can not print.
Questions
•
Wireless Account
Accepted Solution
Official Solution
I know there is a service where we are able to get 30% for being a doctor or a nurse I just don’t know the link
Questions
•
Wireless Account
Accepted Solution
Official Solution
Have not recieved email for my virtual rewards
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, I'm in Europe currently and don't know when I will be back but I can't suspend my plan because there is no connection in Europe so the system cannot identify it's my so how can I suspend my account?
Questions
•
Wireless Account
Accepted Solution
Official Solution
At first I was just trying to get the email changed from my personal to my work email, so that I could be verified. I’ve been emailing you guys for 6 months trying to get my discount even processed. I’ve never been reached out to not once, and all because my manager misinformed me. Is there a help
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Since the pandemic started, I have been working from home full time, using a mobile WiFi hotspot as my only internet. No wired connections (phone line or cable) are available to the six homes on my immediate street and the other areas close to us. Satellite is not a viable option for constant
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
The broadband light blinks green (for about 5 seconds) about twice a minute and then goes back to a solid red light. We have no WiFi.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I had to leave the country abruptly due to the covid pandemic, and now have been trying to access my wireless account through the AT&T website and app, but without success. I don't have network coverage, and everytime I try to login on MyAT&T, an automated message pops up saying that AT&T will try t
Questions
•
Network Coverage
Accepted Solution
Official Solution
We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h
Questions
•
Wireless Billing
Accepted Solution
Official Solution
At&t does not consider nurses as first responders. Not even emergency room nurses. I wonder who they think will take care of them when they show up in the ER, fall out in public, have a wreck, etc. A lot of times a nurse will come to someones aid when a police officer or paramedic isnt around bu
Questions
•
Account Features
Accepted Solution
Official Solution
Is there a way I can use my Netgear router for wifi instead of the AT&T. If so what is the best set up
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Can I get my money put back on my credit card or a check sent to me. On December 19th I transferred from at&t to Cricket Wireless. A Prepaid amount of $58.41 was put into my account but wasn’t able to transfer over to Cricket Wireless. The account was closed with at&t PRepaid.
Questions
•
More AT&T PREPAID Discussions