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Unite Pro alerts

I have a unite pro that was working fine. Then I get 2alerts saying broadband disconneccted and insert a sim card. It had a sim card in it. I took it out and put it back, nope. Reset the device, no luck. Tried another sim card, nada the alerts are still there and mifi will not connect to internet. A

Questions

 • Other Phones & Devices

12

2

0

Lose new add on data and money when change plan

I changed plan to 15 promo plan from 50 plan on March 30th, 2020. After that, I lose 5 dollar international call add on that I just added on March 29th, 2020. I never use any minute. Mostly horrible, they do not allow me to add on 5 dollar international call. Then, I changed to 35 plan instead of 15

Questions

 • More AT&T PREPAID Discussions

16

1

0

I paid twice for my wireless plan

The autopay said that I was not successfully resume my plan, but I did receive the text for Auto-charging my card. Then I found that it still didn’t work. Then I paid again, it finally works. The problem is I paid twice.

Questions

 • Phone & Device Upgrades

13

2

0

How did I use data when my hotspot is turned off?

Apparently I used a lot of data in the 23 hours I had my hotspot turned off. Is there something wrong with the app?

Questions

 • AT&T Internet Equipment

5

0

0

Adding a line

I need to add my wife's iphone to my plan. She will need a new number since her company is keeping her old number, but they are giving her the phone. Also can we pick from a list of numbers?

Questions

 • Wireless Account

14

1

0

Concerns Customers

Hey, I know this is probably not a good time with everything that is going on, but it's time enough that AT&T step up their game as a company. Verizon has always been the best in the business and I gave this carrier a shot because I didn't want to be like everyone else and now I'm starting to t

Questions

 • Account Features

39

2

0

Number Transfer Ridiculousness

I am in the process of a port out. I am transferring my number from Boost Mobile over to an AT&T Prepaid account. I got my AT&T SIM card in the mail and inserted it into my unlocked iPhone. Since then, I’ve looked everywhere on how to activate my phone’s service. After a few days, I’ve finally found

Questions

 • More AT&T PREPAID Discussions

26

1

0

Promotion deal 10GB

My plan renewed on the 6th of April so when i renewed my plan ($50 month prepaid) I thought that the 10GB of free internet would also renew. If says on my account that the first month expires on April 26 (today). So when will I get my 2nd month of 10GB ? And is there anything I need to do?

Questions

 • Account & Usage

38

1

0

HBO promised to me as owner of ATT unlimited plus plan (wireless), but never delivered

It says multiple places online that my plan includes HBO. Tried calling support before COVID about this, they said my plan doesn't include it. I asked them why it says "HBO included", underneath my plan then. No response, no help. Can anyone help me figure out how to get the HBO service I am pay

Questions

 • Account Features

20

0

0

Unlocking iPhone 7 needs further research

I brought a iPhone 7 from some one and they fully paid the phone off and everything I submitted multiple unlock request and all of them say that it needs further research to unlock my phone I’ve been waiting almost 3 days now to get it unlocked I’m not even with att and this was supposed to be my pe

Questions

 • Apple

16

1

0

Account usage

Ok so when I look at my usage online and see where text messages were sent to and from me the other number is a code (Edited to remove personal information) what is this?

Questions

 • Account & Usage

16

1

0

ATT LG Mobile phone not stay connected to ATT Wi-Fi

I followed the instructions to connect my LG K30 (ATT mobile phone) to my ATT Wi-Fi but it won't stay connected. It connects and immediately disconnects.I do not have unlimited data on my mobile phone so when I'm in the house, I want to use my wifi. I have set warning limits on my phone and am hitti

Questions

 • Android

9

0

0

New router needs new assword

Hello,I received a new router to help me connect to network and be able to use the internet, but instead all my devices were unable to connect to the network rather than just my new computer I just bought. without internet i cant use the virtual assistant since when I call I am unable to ever reach

Questions

 • AT&T Internet Equipment

9

1

0

"FAILED TO SEND" Msg On Both Devices

We have a Samsung 8 Note & a Samsung 8+. Yesterday, both started having issues sending & receiving texts, with the 8 Note starting 1st. We've been through the Troubleshooting, to no avail. Some texts go through & some simply don't. It doesn't seem to matter if they are SMS or MMS, the result is the

Questions

 • Samsung

5

1

0

New Line on existing Line & Order

I ordered a phone from you guys over a week ago and added myself onto my moms plan and still have not recived any updates on my order. I never even got charged It still says "we're working on it" whilst my sister who ordered a phone the same day as me has already recived hers. I have had so much tro

Questions

 • Phone & Device Upgrades

23

1

0

Upgrade

I am looking to upgrade one of the two phone lie eligible for an upgrade. Are there any offers available which include a "free" IPad with an upgrade?Thanks

Questions

 • Apple

9

1

0

I'm on add access point but I cant makephone calls an it's super slow

It was an metro pcs an I put my att sim card it recieved msg but not phone calls can u help me please so it would be nice if get my phone started

Questions

 • Account & Usage

2

0

0

Single parent living in very rural area not getting service.

Hi, I am a single parent living in a very rural area with no landline during the covid-19 scare. Normally my AT&T mobile service is consistent enough for this not to be an issue but for the last few days I have noticed that for almost the whole day I am not getting any service. Which means that duri

Questions

 • Network Coverage

19

2

0

GroupMessaging

I cannot or receive group text messages. Im getting very frustrated as this has been going on for 2 weeks. Help! Inhave an iphone 11 promax. I ahve reseted, put airplan mode on, and had a signal sent to no avail. Thanks, Kerrie

Questions

 • Data & Messaging Features, Internet Tethering

6

1

0

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