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Transfer from prepaid to postpaid account

I want to join more opportunities with an postpaid account.

Questions

184

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0

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Phone Trade In

Ok, so I’m leaving my current Sprint plan with my iPhone XS Max and coming to AT&T. I decided to upgrade and use my XS Max as trade in credit to the upcoming 12 Pro Max. Reading through the details since I did this all online, they'll send me the 12 Pro Max on November 13th via mail and inside t

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692

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New Family Plan

HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.

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48

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Can I reactivate my prepaid number?

Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!

Questions

73

1

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Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

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34

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Cancel AT&T Wireless from abroad

Hi all, From March to September I have been in the US and have used an AT&T Wireless Service. In September I went back home to Europe. When I bought this, the representative told me that to cancel this I should just stop Autopay. Well, I did this but I have been getting invoices. At first I t

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29

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New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

222

3

0

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Someone is spoofing my AT&T Wireless number. What can I do to stop this?

I recently fell for a Craigslist scam - the scammer was able to get a validation code texted to my cell phone, and had my phone number, and is now spoofing my number to make phone calls to similar phone numbers that share the same 6 digits.  As someone who constantly receives the spam calls, I detes

Questions

1.2K

1

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

109

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Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

Questions

28

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Wireless home phone not working due to 3G shutdown

AT&T has shut 3G down now and my wireless home service no longer works. I can find no information online about this service. The retail stores know nothing about wireless home phone service either. I logged into my account (which is different from other AT&T websites) and there is no informa

Questions

389

11

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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

Questions

128

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Discount for access

I have 4 phones on my account, 3 of the phones, xxx-xxx-2842, xxx-xxx-2843 & xxx-xxx-4201 received a "discount for access" $20.00 discount. Why did the 4th phone xxx-xxx-9470 not receive the same discount? Lynn

Questions

5.5K

2

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Call history for a discontinued cell number

I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?

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94

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

237

2

0

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I need Call Records

How can I get a copy of my recent call records?

Questions

648

1

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Swap SIM Cards from ATT iPhone XR to ATT iPhone 11

My wife and I currently have two iPhone XRs on ATT. I'm getting two new iPhone 11s, and porting my son and daughter's phone numbers over to ATT from Verizon. My wife and I will take the new 11 iphones and give the older XR iphones to our kids. What is the best way to swap SIM cards to make this tran

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388

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Does AT&T not consider nurses first responders?

At&t does not consider nurses as first responders. Not even emergency room nurses. I wonder who they think will take care of them when they show up in the ER, fall out in public, have a wreck, etc. A lot of times a nurse will come to someones aid when a police officer or paramedic isnt around bu

Questions

167

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Shipping

We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so

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69

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I need access to old call logs

I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

Questions

173

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