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New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

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222

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

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109

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Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

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28

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Wireless home phone not working due to 3G shutdown

AT&T has shut 3G down now and my wireless home service no longer works. I can find no information online about this service. The retail stores know nothing about wireless home phone service either. I logged into my account (which is different from other AT&T websites) and there is no informa

Questions

389

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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

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128

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Discount for access

I have 4 phones on my account, 3 of the phones, xxx-xxx-2842, xxx-xxx-2843 & xxx-xxx-4201 received a "discount for access" $20.00 discount. Why did the 4th phone xxx-xxx-9470 not receive the same discount? Lynn

Questions

5.5K

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Call history for a discontinued cell number

I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?

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94

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

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237

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I need Call Records

How can I get a copy of my recent call records?

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648

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Does AT&T not consider nurses first responders?

At&t does not consider nurses as first responders. Not even emergency room nurses. I wonder who they think will take care of them when they show up in the ER, fall out in public, have a wreck, etc. A lot of times a nurse will come to someones aid when a police officer or paramedic isnt around bu

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167

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Shipping

We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so

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69

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I need access to old call logs

I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

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173

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Issue with getting my Apple Watch on cellular

I attempted twice yesterday to get my Apple Watch set up for cellular. once just using Apple Watch tools and second using a customer support person. Both times I have ended with an error message. The customer support person assigned me a case number for the back office. how do I check the status o

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200

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Need 12 mo. history of my account

where must i go to find this account history to copy?

Questions

1.2K

4

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Nokia 2 V Tella Compatibility

I need to find out if my Nokia 2v teller Verizon wireless prepaid is compatible with AT&t

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85

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I noticed my voicemail doesn't transcribe my messages.

I noticed my voicemail doesn't transcribe my messages. I have a galaxy s21.  Anyone know how this works?

Questions

226

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Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

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60

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Will i continue to have this discount of $5 on my account after trading in my phone of will this $5 union discount disappear?

I would like to keep the discount as it helps my bill to be cheaper, Also I paid off the phone so I could upgrade early since the phone I got when I switched was the 12 mini. I'm trading in the 12 mini for a 14 but will this discount show up on the iPhone 14 installment plan, I plan to keep this 14

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42

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Prepaid line usage abroad

Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to

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76

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free wifi / price gouging

It was with great interest that I read that AT&T is offering free wifi to noncustomers during the current crisis. Guess they will pay for that with the price gouging of loyal customers who are forced to use thier mobile hotspots while working from home. Getting hit with an average of $30 per day for

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336

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