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Account balance.

I missed my auto-pay date due to insufficient funds. So I went on my account and it said my amount due was 45 dollars, so I made a payment of 45 dollars. I waited a few minutes shut my phone off and turned it back on and still had no service. So I called 611 and it said “your account expired, and yo

Questions

 • Wireless Billing

15

2

0

Haven’t recieved my Self installment package

It’s been about 2 and a half weeks my service is payed for and everything I just haven’t recieved my Internet modem or router.

Questions

 • AT&T Internet Installation

11

1

0

wifi calling

Sometimes have to delete my WiFi Network from iPhone and reconnect to call. Often I get no audible for text messages, either on WiFi or cell. I have the latest 13. update and my WiFi speed test runs consistently at 30Mb downloads and 4Mb upload

Questions

 • Apple

56

2

0

What Next

What happens after April 2020 with the At&t Access internet? Will we be shut off, and have to find a different service?

Questions

 • AT&T Internet Account

23

0

0

Unlocking Phone

Ok guys so I bought my Samsung Galaxy S9 plus off of a private party and it was originally locked to At&t but I'm currently running it on straight talk but all of my features like my mobile hotspot and tethering are still locked by At&t how can I unlock my phone for straight talk only. And when I tr

Questions

 • Wireless Account

35

1

0

Web surfing

Why does it say my account needs attention every time I click on a web site instead of letting me see the website

Questions

 • AT&T Fiber Account

21

1

5GHz WiFi connection keeps vanishing. AT&T Router.5268

I have an AT&T 5268AC router. My 2.4GHz connection works fine as does my PC over Ethernet. But for some reason, my 5GHz connection keeps appearing/vanishing from my list of available WiFi connections.Any device I try to connect via WiFi, I must connect at 2.4GHz. When viewing the list of availab

Questions

 • Other Phones & Devices

35

1

0

Oddest issue I’ve ever seen

I upgraded back in Sept from 8+ to iPhone 11 max pro and at first I guess I just dismissed it thinking I just wasn’t paying attention at times. Ok so the issue is I receive notifications on my Apple Watch when wearing it and shows in lock screen EXCEPT for one persons phone... my WIFES! She’s of cou

Questions

 • Apple

74

2

0

WHY MY FIRST BILL SO (Edited per community guidelines) HIGH????!

I NEED HELP!!! Why is my first bill so (Edited per community guidelines) high? I BROUGHT MY OWN (Edited per community guidelines) PHONE AND YALL CHARGING ME almost $120?? For ONE (Edited per community guidelines) line??? Where is Jacob? Cause nahhh

Questions

 • Wireless Billing

43

3

0

Ported account only 7 days into cycle

Billing cycle started December 2nd and numbers ported Dec 9th. Att billed for entire month of December and now an erroneous bill for January. Customer service refuses or cannot help with getting credit for January bill of $81. I have spent 2+ hours on the phone. I have been transferred around and hu

Questions

 • Wireless Billing

9

0

0

Horrible customer service

This is an temporary number that i got during thanks giving- this temporary number is ported to my permanent number of (Phone number hidden)). Because of incorrect porting att didn't give BOGO deal(Temp number: (Phone number hidden) //Permanent Number: (Phone number hidden)). After one year without

Questions

 • Wireless Billing

28

1

0

Alcatel att to Samsung metro

I currently have a prepaid phone and it is Alcatel att straight talk and was given a Samsung metro pcs can I use my current service with it

Questions

 • Samsung

11

1

0

att cancel my wireless service but they want me to continue to pay for service :( :(

How can att service just cancel your wireless service without your permission and they give you excuse we are so so sorry bout your service but they want you to continue to pay for the service but your service in not in service. any suggestionI don't understand why they cant give me new number sinc

Questions

 • Samsung

54

1

0

Refund??

Hi i ordered a pair of apple airpod pros off the at&t website using a guest account on january 1st. they were accidentally refused by my landlord and were immediately sent back. i’ve been told so many different answers from many different att representatives about my refund, saying wait 24-48 hours,

Questions

 • Apple

24

2

Multiple lines

Why is it necessary to have a different phone number for rash of my devices?

Questions

 • AT&T Internet Plans

16

1

0

Trying to do a transfer of billing responsibility all day! No one has helped me!

I called AT&T customer service to get help with a transfer of billing responsibility because it is not letting me complete it online. I sat on the phone waiting for 35 MINUTES until someone finally answered just to tell me to call the 8779716092 number...I call this number and they say they are unab

Questions

 • Wireless Billing

14

1

0

Already own iPhone 4; want to know how much for SIM card and monthly prepaid plan?

I just received my refurbished iPhone 4, CDMA model; I want to know what is the cost for AT&T SIM card; what is the cost of the AT&T monthly prepaid plan?

Questions

 • Wireless Account

12

2

0

Not taking pp pin

Tried *888*, online and 611 auto phone. Is the card bad? Chat wouldn't  take my credentials and wouldn't  let me chat without  signon.   Uggh

Questions

 • Online Account Access

6

1

0

Customer Grievances

May I know the portal to submit my grievances that. I had with ATT store.

Questions

 • Apple

11

1

0

No signal

I have lived at the same address for 20 years, just outside city limits, a half mile from the freeway and three miles from the city center with 175k residents along flat ground in zip code 95403. I get -121dBm receive signal strength, worse than the -110dBm I got ten years ago. I don't care about t

Questions

 • Network Coverage

5

0

0

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