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Trade in promotion 300 for I phonr

I sent my I phone 7 in for trade in program for 300 dollars over a 30 month period back in sept they received it but told me at the rewards felt it had a cracked screen  there is no way I would have sent the phone back with a cracked screen  I went up at&t store they helped me clea

Questions

 • Wireless Billing

8

1

0

BOGO? or NOGO?

HelloI am coming up on a year as of august with not receiveiving myBOGO credit either I've called called and called again I've gone to the store where I made the purchase where they called customer service explained the situation and confirmed that it was a new line of service and that I will have r

Questions

 • Wireless Billing

164

1

0

0

ATT Incorrect Billing and False promises from ATT Customer Services

I am with ATT 15 years and it's all started from Oct 2019 when ATT Sales rep told me that they can move me into new plan from my Grandfather plan with out any additional billing $$. But from Nov 2019 I saw $100 increase & all my old discounts wiped out. So I called ATT Customer Service and stated wh

Questions

 • Wireless Billing

77

1

0

Phone shut

My son was playing games that we did not know were WiFI sensitive.  However my phone bill was super high.  I was trying to shut it off.  Even asked to stop adding the extra data every month. But no, my bill is almost 1700.

Questions

 • Online Account Access

15

3

0

Bill increased by $50 for no reason

Bill increased by $50 for no reason...such a bad company customer service representatives has no knowledge of anything...will soon switch to Verizon or T-mobile

Questions

 • Wireless Billing

16

2

0

Wi-fi keeps disconnecting

My wi-fi connection diconnets very often

Questions

 • AT&T Internet Features

15

1

0

Help! Getting calls and voice messages that are not acceptable

I would like to turn off my answering service through ATT on my wireless home phone but can not figure out how to turn it off.

Questions

 • AT&T Phone Features

28

1

0

bad signal!

signal strength around 55792 has gone down 0-2 bars. is this something you are working on?

Questions

 • AT&T Phone Equipment

8

1

0

Att store Hoboken NJ issue

Hi, I recently went to ATT Store in Hoboken.  To say the least I left infuriated.  I called them and they told me they had blue iPhone 12 pros and max.  I get there then they tell me they don't have any and I told them I just called then their reply was that they are holding it for s

Questions

 • Apple

11

1

0

locked out of phone after creating pin pattern

i created a pin pattern yesterday because my daughter has been too good at figuring out the 4-digit codes, so i thought this was a good idea. i was able to use it just fine this morning, and my daughter had no access to it, so there is nothing she could have done. Apparently i just forgot? How do i

Questions

 • Phones, Tablets & Devices

13

1

0

HELP

I had service through AT&T for several years. My fiance and I upgraded and added my grandmother to our plan with my Iphone 7 plus. The phone started having issues and they convinced her she needed a new phone so she got the Iphone 8. Around January of 2020, my fiance and I got sick for 2 weeks s

Questions

 • Wireless Billing

13

7

0

iPhone 12 pro

We ordered the iPhone 12 pro 256g in pacific blue in 10/25. We were told in the store 4-14 days for the back order. The paperwork in my email said we will get the phones mid December. We got our envelopes to trade in our phones on 11/6. And the fine print on those says we need to turn in our trade

Questions

 • Apple

33

1

0

Non returned fee

I returned my old phone and was still charged $85

Questions

 • Wireless Billing

8

1

0

Help

How do I figure out being linked to liberty mobile? I’m in the US and have nothing to do with that. I can’t do any upgrades because at&t can access my account. Been on hold for hours

Questions

 • Wireless Account

10

1

0

I have zero service in my new area

I have absolutely no service in my new area I just moved to. I have no bars and I’m not even “roaming” until I go about 15 minutes south or east of my house. But I was told I can’t end my service without paying the remaining 900$ of my family’s phone installments.. I really need reliable service for

Questions

 • Wireless Account

6

1

0

Phone service

I am on $2 daily plan. My balance is $9.83 and it's not letting me make phone calls recieve calls or send/receive text messages. Why?

Questions

 • Phones, Tablets & Devices

9

1

0

Need to change PW on 2nd ATT extender wifi, but it doesn't show up in SmartHome app

I have two WIFI systems, the main one and an extender installed by ATT. Both are visible as available WIFI.  Both have worked fine for years.  Today, when trying to log into the extender, the error wrong password popped up.  The PW had not been changed.  As a result, this wifi i

Questions

 • AT&T Internet Equipment

6

1

0

can't find my phone number

trying to set up on line account but it can't find my phone number.

Questions

 • AT&T Phone Features

8

1

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

5

1

0

Past account information

I need call and text logs from two years ago on a specific month. How do I go about getting that info??

Questions

 • Wireless Account

11

1

0

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