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Rewards & Bills

When I signed up back in November 2019, I was happy with T-mobile. Back then, I actually called them about disconnecting my internet service. But, I was suckered into signing up because of the free internet for life. It sounded very tempting. I was also informed that I would get $250 rewards for eac

Questions

 • Wireless Billing

29

1

0

At&t support complaint

I am very upset the way my account has been handled stating from the agents at the store to the representatives and supervisors with the support line. It’s been months and my “escalation” has not been resolved. I am getting billed for phones and services I do not have and it is now in collections wh

Questions

 • Wireless Account

22

0

0

Slow LTE with XR.

Just switched from sprint to AT&T because the data had been horrible since I got an XR phone. Thought AT&T would be better but 2 days after I switched I had the same experience. Different phone but still XR. Same exact issues with lte speed. Tried everything. Ready to ditch Apple and AT&T altogether

Questions

 • Apple

6

0

0

HBO Validation

I switched to Unlimited Elite but have got no way to watch HBO; WatchTV doesn't give HBO as an option and I can't log in to HBO Go.

Questions

 • Account Features

27

1

0

Cannot attach images to my texts

One day to the next, I am now unable to attach a gallery image to my text messages at all. Sometimes I must turn off WiFi to receive an image, sometimes they come in. Advanced Messaging is on. This all started happening after an update. Help!

Questions

 • Data & Messaging Features, Internet Tethering

4

1

0

cancelled order

order # 23-799258838184367 cancelled without explanation Why? I have excellent credit and internet and land line service with at&t why would get approved and then cancelled? have been on hold for 2 hr intervals and nothing... when i inquire on social media i get " We recommend you to contact our

Questions

 • Other Phones & Devices

20

0

0

please help me now

i have called 5 times to fix my phone and have been on hold for 30 minutes each time. I’m trying to log into my account but i can’t because my number and phone have been blocked from network use so i can’t call anyone or use my data. I’m more than frustrated at this point. Your service is a one star

Questions

 • More AT&T PREPAID Discussions

27

2

0

terribel and horrible service

ATT asurion bloody insurance is a SCAM - I paid $15 for one year and after one year the bloody replacement process was super horrible - they made me fill out a form and the cost for replacement for $200 for Iphone 6 - the most ridiculous ripoff AT&T plans - just bloody ridiculous - DONT ever buy ATT

Questions

 • Wireless Account

8

1

Transfer Postpaid account to PREPAID - Roadblock! Frustating!

Hi,Hoping someone can help me. I've contacted ATT several times over the last week or so, keeping hitting roadblocks. I am not complaining about the hold/wait times as I completely understand the current environment. However, to keep getting the run around so no one can help me is a bit frustrat

Questions

 • Account & Usage

11

1

Strange Bill from other services.

I just got a Bill in my mailbox 2 days ago, It is on my name and address, all tho, the last name is not correct in this bill, i am the only one living there. I have a prepaid service on my name for $35/ month with autopaid; and this new bill ($136.87 bill) is for Wireless Service that i didn't ask f

Questions

 • Account Features

16

1

0

My phone service is wrong

We switched over from t-mobile in December the deal was trade in my 5 phones for 3 iPhone 11 and 2 Samsung note 10 plus and we would receive 700 on the 11s and 950 on the notes i sent in my 5 phones and AT&T say they can't find them I've been try from December to get this fixed no help at all there'

Questions

 • Wireless Account

8

1

0

Cellphone upgrade

I tried to upgrade my cellphone and the site had an problem and the customer service agent had to cancel my order. The agent said I would be able to resubmit the order within 30 minutes. I tried but no luck. Also my alerts and notifications is saying I can upgrade, but I can't do it yet. Do I still

Questions

 • Phone & Device Upgrades

15

1

0

At the verge of running away from At&t - wanted to know if any help can be provided - a very last time!!!

I have my wireless number with at&t from last 5 years, and paying monthly a more than average amount as well.So, i wanted to join my friend's group and had been trying to do transfer the billing responsibility from last 1 year.Called customer care several times, even went to the store - no hope !!!f

Questions

 • Wireless Account

22

1

0

Bill

I'm being charged $40 a month for at&t unlimited extra for my one phone. Then also being charged $45 a month for access for my smart phone. Am I paying twice for the same thing? Super confused

Questions

 • Wireless Billing

13

1

0

Did u guys hold the April 2020 Autopay?

My May 2020 Bill got doubled?What happened?

Questions

 • Wireless Billing

17

1

0

Urgent! I have to cancel my line.

Hi. I left USA almost 3 weeks ago and I want to cancel it since I won't be using it quite long time.I'm registered to the auto-payment and next payment will be occuring on May 10th.So, I want want to cancel it as soon as possible. I wanted to do it via att webpage, but I don't remember password and

Questions

 • Account & Usage

14

2

0

Order status/Delay in order?

Good afternoon,I placed an order on 4/24/2020 and after supplying additional information the current order status read as pending port approval. My question is how long does this process usually take and reason for the long delay. I provided the following information as it appears in my order status

Questions

 • Apple

24

1

0

Billing

I share my bill with someone who lost their job. Our bill is coming up and it’s the second one they cannot pay. It’s up to $362 at this point. I put in a waiver request to extend our fee waiver but we might get disconnected still. If I pay $132 Will our phones stay on?

Questions

 • Wireless Billing

18

1

0

Disappointment

I have 4 cell phones on AT&T and 2 Vechicles with AT&T hotspots. Have been a customer for years. One of my vehicles hotspot has not worked and it has taken me over a month to get someone on the phone to disconnect. I was refunded 1 month of $15 after being charged over $100 and it was charged BEFORE

Questions

 • Wireless Billing

18

0

0

Additional Charges

Does anyone know how to go about filing a complaint with AT&T? I have looked for emails and phone numbers and I cannot seem to get past calling customer care (which I have a few times). I was being charged for phone that I did not have in my possession and a line that I did not add to my account.

Questions

 • Wireless Billing

24

1

0

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