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Terrible Telephony Connection

I live right next to a tower and since I am now working from home I am put in a bind by my phone constantly cutting out making virtually any call unmanageable. I use Wifi Calling all the time and it is still cutting out every second or more.

Questions

 • Samsung

27

1

0

"Your plan did not renew on time" Why are they saying this?

Every month I get two text messages. The first message says: "Your plan charge was successful, you next plan charge will be on ___ date (of the next month)," This message comes at about 7am. The second message that I get is: "Your plan did not renew on time." I get this message on the same day at ar

Questions

 • Wireless Billing

20

1

0

Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

Questions

 • Wireless Billing

15

2

0

Need service ASAP!

I pay for high speed internet but have the worst connection. My brand new smart tv streams incredibly slow, with many lags. But what is even worse is I have to do a lot of work from home. My internet speed is so slow I cannot even pull up the internet much less connect to my work’s network. I have h

Questions

 • AT&T Internet Features

19

2

0

Service

Every since ATT started 5GE my service is crap. Lags constantly. Continued weak connections messageAnyway to go back to 4GLTE or change off of 5GE. Extremely frustrating!!!!

Questions

 • Network Coverage

7

1

0

exposed to Corona and my phone is off

Wowwwwww. I’m flabbergasted. The Rep I just spoke with was condescending, showed no compassion to me being exposed to covid19 so then he transferred me to a manager, manager said no matter the condition I’m in they can’t turn the phone back on due to payment history. I find this utterly blasphemic

Questions

 • Wireless Account

52

2

0

Terrible

I canceled account number (Edited to remove presonal information) in November ordered another phone through apple.com order number (Edited to remove presonal information) and some one at UPS stole it and now my account says I owe you guys $1,470.80

Questions

 • Wireless Billing

20

1

0

Payment denied please contact Bank.

I have been trying to set up my auto pay and every card I use gives me the contact bank message. My bank says I have no issue on my end.

Questions

 • Wireless Billing

16

1

0

Internet

I need help turning my service back on

Questions

 • AT&T Internet Account

17

1

0

Can’t use watchtv

I get an oops something went wrong when signing into watchtv

Questions

 • Streaming WatchTV

28

1

0

Service keeps getting WAY WORSE

I've had AT&T since 2004. I have NEVER HAD SUCH (edited per community guidelines) service. My father who's visiting the area called me 3 times today and not a single call got through. My brother called me the same time, NOT A SINGLE CALL GOT THROUGH. We were supposed to make plans, go out, NOTHING H

Questions

 • Wireless Account

21

1

0

Access contact list on phone from this app

How can I find out what contacts are on both phones while using this app?

Questions

 • Device Features

10

1

0

Phone bill

Hi, when will my service come back on. I paid directly by debit card and it still has not been reinstated.

Questions

 • Wireless Billing

22

1

0

New fiber 350 up and down, but wifi is 6 to 10. Whats wrong ?

Ive noticed tvs in my home are a bit slower streaming Hulu- ect since they replaced the cable with fiber. I performed DSL speed tests on several devices. With Ethernet direct, I get about 350 up and down. Wifi is only around 6 to 10 up and down. What gives. Cable was a tad faster wifi. Is there a pr

Questions

 • AT&T Fiber Equipment

32

1

0

Hotspot

When I try and connect my laptop to my AT&T hotspot it says connecting for a long time and then will say cannot connect to this network or it will connect and say no internet.

Questions

 • Apple

22

1

0

Changed the wrong number on one of my lines

I have 3 phone lines with at&t. I wanted to change the phone number for line 3 but accidentally changed line 2. Is there any way I could reverse that?!?

Questions

 • Device Features

4

0

0

Help

Would u help me

Questions

 • More AT&T PREPAID Discussions

1

0

0

Past Rewards

Where can I find rewards offers and when they were offered?

Questions

 • Wireless Account

6

1

0

Please help , I want to cancel my service since it was not given to be at the time when I needed

Please help , I want to cancel my service since it was not given to be at the time when I needed , customer service willl not cancel and keep offering me free phone or credits which I don’t want anything for free except for honesty which they lost

Questions

 • Wireless Billing

34

2

0

Help please!?

Ok so my AT&T online account says I have 10 gbs data but 611 says when I call it that I don't have any data and I can't connect does anyone else have this issue does anyone know what's the issue of how to fix it? I have restarted my phone and everything?!?!?!?! Please help

Questions

 • More AT&T PREPAID Discussions

15

1

0

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