Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (18.1K)

Relevance
Please help me

Hey guys, i need an agent who can help me with this. It’s been 3 months since i stopped using AT&T the reason is i went back home here in the Philippines, but AT&T still send me my monthly bill even if i dont use any single data or whatsoever of their service. I can’t anything about this. Please hel

Questions

 • Wireless Billing

11

1

0

Wireless DVR w/UVERSE TV - is Fiber better or no different with the TV options?

I have been on UVERSE now for 5 months since I moved to the area, and I hate it with a passion...at least as regards the Wireless DVR service - it constantly is "unavailable" or "no recordings found" - I have to reboot all the time, sometimes it won't work for hours. I even paid for their "BOOSTER"

Questions

 • U-verse TV Equipment

15

0

0

Disappointed with lack of openness

Hello, I am writing today regarding my order, I have received my phone and am very pleased with it. Unfortunately the billing is not as represented online. The invoice I received from Samsung at the time of ordering, clearly shows a $600 credit paid monthly from at and t. After 2 phone calls

Questions

 • Phone & Device Upgrades

24

4

0

Att customer service was the most worst experience I've ever in countered in my 55 years of life .

April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do

Questions

 • Network Coverage

15

0

0

Billing errors

I have 2 U verse accounts mistakenly added to my AT&T account. I’ve never subscibed to U verse. They were sent to collections. How do I get them removed from my name? I was trying to add a line to my account and now AT&T will not let me, due to these outstanding balances that do not belong to me. I

Questions

 • AT&T Internet Account

6

1

0

Reception stopped

I switched to ATT prepaid this month and now all of a sudden I get zero reception when for the last month I had full bars. Help!! I need service ASAP!

Questions

 • Account & Usage

19

1

Samsung Phone Add a Line

Does Samsung, or anyone, ever have a promotion where you get a flagship device free when you add a line? And do you have to trade in a device, or can you just buy it outright?

Questions

 • Samsung

4

0

0

Getting in touch with someone

I have tried many times to get in touch with att and after being hung up on after 172 minutes of hold I tried switching to chat. I CAN'T even get to the point where I can talk to anyone. Does anyone have an idea how I can get help

Questions

 • AT&T Internet Account

11

1

s20+ vs s20 Ultra ordering issue

I just finished an online order for an upgrade, to an s20 Ultra, through chat (because it wouldn't accept my address) and It is showing up as an s20+ 5g in the Order Management Portal. The Live chat guy assured me that it's just what it's coded to say and that it's the S20 Ultra. I'm not sure if i

Questions

 • Phone & Device Upgrades

16

1

0

Switching plan device to prepaid

I have an AT&T Samsung Galaxy S8 that was on a standard plan that I no longer use and wanted to give to someone who is looking to go prepaid. I just want to confirm nothing else needs to be done beyond putting in the SIM and activating it. The phone is not unlocked but was on AT&T's network before I

Questions

 • Device Features

8

1

0

HBO GO doesn’t work with wireless

Hello, I had directv now with hbo and cancelled it. My wireless plan includes hbo, but it shows an error every time I try to login.

Questions

 • Account Features

21

1

0

how to boost signal in our warehouse it has metal siding and we loose all cell service inside it?

how to boost signal strength in a metal building?

Questions

 • Network Coverage

12

1

0

Internet speed is very slow

I have an MF279 modem with Unlimited data II plan. Speeds are ranging between 2-3 MBPS for any one device (Iphone, latop, desktop). Modem has been reset several times. Signal strength is -60. Modem tests sat. Is it AT&T?

Questions

 • AT&T Internet Equipment

14

1

0

Att Sims in straighttalk Stylo 4

Trying to put new sim I bought for unlocked straight talk phone and transfer my number from my old att sim card that would not work

Questions

 • Phones, Tablets & Devices

21

1

0

Need to move service

I am unable to ever chat online and the number for moving always says the office is closed. I need to see if my address has att in the area or I will be leaving for spectrum. Unfortunate but they answer the phone. Quickly.

Questions

 • AT&T Internet Installation

14

1

0

Change number

I’m receiving several unwanted calls from a ex and I’m tryna change my number, it’s not allowing me to because of a past due balance. I’m currently out of work due to covid-19 what can I do

Questions

 • Wireless Account

8

1

0

My cart

Need my order to be over with

Questions

 • Online Account Access

5

0

0

Please Refund unused sim charges

Hi,I activated my AT& T sim using another AT &T sim for our mobile share plan. As soon as I got the number activated I asked to disconnect my other sim. This sim was given for free from the At & T store but i have been charged on my online account . I have attached the bill here. I cannot go to the

Questions

 • Wireless Billing

14

1

0

ABSOLUTELY ABSURD!!!!

I have been trying to get ahold of someone for 3 weeks with at&t after sitting on hold for an hour and getting hung up on immediately following them answering the phone 4 FREAKING TIMES IN A ROW. AFTER 3 WEEKS I FINALLY GET AHOLD OF CUSTOMER SERVICE AFTER SITTING ON HOLD FOR ANOTHER FREAKING HOUR AN

Questions

 • Account Features

29

1

0

phone

I switch my SIM card out to a new phone that I bought and it will not work

Questions

 • Wireless Account

8

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.