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Call log not up to date

We have 3 phones on our plan. Why isn’t the outgoing calls up to date for one of our phones. The last outgoing call is showing 8/24/2022.

Questions

146

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AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

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37

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Call usa from Cancun

Does my UNLIMTED EXTRA (SM) plan include Calling usa from Cancun ? 

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104

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Call Protect App

I've installed and set-up the AT&T Call Protect App and service (basic, I don't pay for the extra features). When I receive a SPAM call I both report it, and block it.  My question is, does my list of blocked numbers clear out at some time or are they there forever?  The reason I ask

Questions

84

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Mobile share plan upgrade credits eligibility?

Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?

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210

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Historical account info

One a transfer (number) to the new account has been completed, will the historical data (calls, text...) from the original account can be accessed on the new account OR historical account info will not be shared? I saw somewhere on the internet mentioned that " the usage logs from previous account

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382

6

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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

Questions

135

1

0

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Motorola Atrix Master Reset

Giving my old motorola atrix to my sister haven't used in months have new phone forgot the lock pin, how do i unlock to gift to my sister

Questions

616

1

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Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

Questions

251

4

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

594

3

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E-mail notice that my NOKIA LUMIA 1020 phones will stop working

I received a fearful e-mail a couple of days ago saying that my NOKIA LUMIA 1020 phones would not be compatible once 3G went away, which according to the e-mail will be "soon."   First, it looks like 3G going way is over a year away; is that not true?   Is it really true that the NOKIA Lumia 1020 wo

Questions

198

5

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Eligible Trade In

From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with

Questions

84

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Unable to access http://attwirelessinternetmanager

I have tried repeatedly to access the wireless internet manager. Entering the link takes me to a generic ATT web site asking me to sign in.  There is no "System" tag visible???

Questions

353

10

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Cannot make or receive calls

For the last 3 or 4 days, I suddenly cannot make or receive calls. People trying to call me immediately go to voicemail. And when I call others, as soon as I hit the phone button to make the call, I immediately get the message "call ended". This is with my regular number tied to my AT&T sim as w

Questions

260

3

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Unlocked iPhone SE 2020

I have an iPhone SE 2020 unlocked and still won't work on my sim from the Philippines, it is still No Service even unlocked.

Questions

518

12

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change phone number

i need to change my phone number.   i have a stalker who has been harrassing me since earlier this year and refuses to leave me alone

Questions

9.7K

11

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Split phone off of plan

Hi, my husband and I are going through a divorce and he is the primary on the phone plan. Could I split off the plan and keep my number?  Thanks

Questions

2K

1

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Paying off phine and line access fee?

If I pay off balance owed will I lose my 25$ deduction What is the deduction for anyway. I forgot.

Questions

991

1

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No active device on account.... cannot use my number. Been without a phone for 3 days.

I am at a complete loss with this company. AT&T has had my service active with a returned phone attached to it for almost 4 days. I do not have a device but they are unwilling to remove it from my account so I can add a working device. For 3 days, no one has tried to help resolve this issue... all t

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205

5

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AT&T 2yr upgrade at third party retailers?

Is it true one's cannot upgrade anymore for AT&T trough Apple?

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866

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