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AT&T misleading online chat agent, and all department said they are not responsible for it.

I had at&t prepaid for over 3 years with currently 5 lines. and last week, I want to switch to at&t unlimited postpaid plan. So I start a online chat with an agent. I asked what should I do to transfer my 5 lines of prepaid numbers to postpaid. He told me just go ahead to order 5 new lines with new

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