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My AT&T log in troubles

I recently bought a new cell phone. I changed from prepay account to a plan. I am trying to log in to myATT but it is not recognizing my email address (even though ATT sent me an email yesterday about my purchase) or my phone number (it has not changed in 6 years or more) . I have a few questions:1.

Questions

6.5K

4

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EMERGENCY: Account under wrong name

My girlfriend opened an account for us in 2017- it was supposed to be under her name until we broke up, and then we went into AT&T to have the account put under my social security number and name. The problem is, the guy didn't even change it and there is no record of change even! Now the account is

Questions

118

1

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I can't view my current bill online

I am unable to view my current bill online. When I try to do this by selecting "View bill details", I am directed to information from a bill that is a year old, which of course was already paid. As a result, I haven't been able to pay my phone bill online, I've had to call to pay instead. I receive

Questions

1.3K

2

0

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Account expiration just days after renewing it

I am currently on the $45 ($40 with auto pay) GoPhone plan. I had just renewed my $45 plan on July 12. However, today on the 14 July 2017, my account says that my plan expired on 13 July 2017. During this time I had sent a message to my mom who is currently in India using an Indian mobile services.

Questions

216

1

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AT&T Cherry Creek Complaint 3-24-17

I would like to file a compliant concerning the total lack of professional judgment and the ridiculous nature of the immature and passive aggressive customer service I just endured for almost 2 hours at your Retail Store in Cherry Creek, Denver Colorado.

Questions

135

1

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Getting Error message "This set top box does not match the account settings"

I got my wireless set top box and when I finished linkning it to the access point it gave me the "This set top box does not match the account settings" message. I haven't been able to watch TV.

Questions

524

3

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My money disappeared!

Evening, Let me start off by saying that I've been a customer of AT&T for half a decade and have never encountered any issues. My service has been great, and I wouldn't choose any other service provider. I have a prepaid account with the $30 monthly plan with a $5 discount using autopay. I had to cl

Questions

1K

1

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Beware of this company. Do they even know what customer service is..? Where to write a review?

I am with the company for almost 9 years now. That's how long I have been in this country. AT&T provides good network service, however their customer service is just on the other side of the graph. Worst customer service in the world, hand down. Their policies are against customer needs. I hope some

Questions

238

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