Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

How to connect 2.4G Wi-Fi cameras to my 5G router?

I have bought new IP cameras and it only accepts 2.4G Wi-Fi, how can I connect them to my Arris 5G router?

Questions

827

3

0

Accepted Solution

Official Solution

Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

Questions

6K

6

Accepted Solution

Official Solution

How to update an unlocked samsung to be compatible with wifi calling?

I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not

Questions

118

1

0

Accepted Solution

Official Solution

Do not go with ATT Internet

ATT Internet really not good to use, less speed. And more expensive.   I had finished legally 12 months contract. I had called customer service and gave notice not to extend the contract. I had submitted all the equipments as per the instructions provided by ATT. Now I see that ATT generated bill in

Questions

116

1

0

Accepted Solution

Official Solution

Closed

Need a dedicated business account representative!

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

Questions

230

1

0

Accepted Solution

Official Solution

AT&T Wifi Extender

What's the process for returning an AT&T Wifi Extender?

Questions

1.2K

1

0

Accepted Solution

Official Solution

Is it necessary to have my 2Mhz and 5Mhz radios to have the same SSID

Hello! My router/gateway got reset to factory default for reasons unknown to me. I was setting up the SSIDs for the 2,5 and guest WiFi. When giving the 5Mhz radio a different name than the 2Mhz radio the gateway complains when you go to save it.  I had to turn off the 5Mhz radio since th

Questions

123

2

0

Accepted Solution

Official Solution

What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

1.1K

23

0

Accepted Solution

Official Solution

New Account Open $200 Reward

I moved to a new house in August and opened fiber online. They said they would give you a $200 reward on the initial contract. However, the $200 reward cannot be found on https://rewardcenter.att.com. where can i check this?

Questions

5.2K

6

Accepted Solution

Official Solution

Mobile Data Logs

1) Does the timestamp on this log show the actual time the app was opened or data was downloaded? 2) If the Phone is connected to WIFI when data is downloaded or an app is opened, does it still show under "Mobile Data"?

Questions

541

2

0

Accepted Solution

Official Solution

range for tethered devices

Let's say Mary's iPhone has the Unlimited Elite plan. William would like to tether his laptop using her mobile hotspot. Mary wants to go shopping. How far can she go and not break the tether to William's laptop?

Questions

74

2

0

Accepted Solution

Official Solution

Can i switch from high speed to wifi?

Hello i currently have att High speed internet and i was just wondering if i would be able to change my plan to wifi? if yes at what cost?

Questions

2.1K

2

0

0

Accepted Solution

Official Solution

was previously linked to a 3G Microcell no longer supported...now can't receive or make any calls and ATT cannot get WiFi Calling to Enable

I was previously linked to a 3G Microcell that AT&T no longer support...spent hours on teh ohone with tech support trying various troubleshooting steps to no avail......Currently can't receive or make any calls and AT&T cannot get WiFi Calling to Enable.... using an iPhone 12 PRO..... and ju

Questions

117

5

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

351

1

Accepted Solution

Official Solution

1GB Wired. 20mb WiFi on laptop 5 feet away.

I'm not getting near the wifi speed I would expect on a laptop 5 feet from my new BGW210-700 router.  Was getting better on the 5268ac.  See anywhere from 120mb on the high tests right after equipment reboots down to more common 15 to 20mb tests.  I have 15 to 20 devices that can connect.  Laptop, t

Questions

518

2

0

0

Accepted Solution

Official Solution

What Netgear WiFi modem routers work with AT&T Fiber internet?

What Netgear WiFi modem routers work with AT&T Fiber internet?

Questions

337

2

0

Accepted Solution

Official Solution

Three way call on ATT bill

Hello, my name is Jose J Rodriguez. I made a three way call and it doesn’t show up on my call log as two calls. I called a toll free number to SSA, then I dialed my dads number to patch him in. How should the ATT call log identify the three way call I made? I only see the first number which is

Questions

123

1

0

Accepted Solution

Official Solution

How to change the name & password on an ATT Wi-Fi router

I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router?   In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise

Questions

512

1

0

Accepted Solution

Official Solution

public ip address

My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address

Questions

321

1

0

Accepted Solution

Official Solution

No access to AT&T wi-fi on unlocked Samsung Galaxy S7 (SM-G930U)?

I purchased a factory-unlocked S7 (SM-G930U) and had a new SIM made for it at the local AT&T store so that I could migrate from my old Galaxy S4.  It seems that I can no longer access AT&T wi-fi in my office building on the new phone.  I connect to AT&T but am redirected to their wayport login scree

Questions

2.5K

10

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.