Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

2 dwellings 1 address

My sister and I live on the same property but have 2 separate homes. She had att wifi and I want to get it but will I be able to since we have the same address?

Questions

225

1

0

Accepted Solution

Official Solution

Closed

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

267

6

0

Accepted Solution

Official Solution

pay my transfer from a different ISP

How do I get my disconnect fee from Viasat paid by ATT? I only had Viasat less than a month and thought I could disconnect free within 30 days. Now they say that I owe $300.

Questions

58

1

0

Accepted Solution

Official Solution

WiFi originally set for small range, now need larger range

When my U-verse was installed, the installer asked me how big did I want the wifi range to extend. I have a small house so I said small, so it won't be in all my neighbors homes. He set it and told me the range could be enlarged at a later date. Now I want to go out to my garden with wifi, but the s

Questions

1.5K

8

0

0

Accepted Solution

Official Solution

Deleted email account??

About 6-7 mom ago my ex-husband (unbeknownst to me) canceled what was once our shared internet account when he moved in with his affair partner. For personal safety and privacy issues, I had mostly switched my personal emails to an email address unknown to him. I had some very important information

Questions

212

1

0

Accepted Solution

Official Solution

Requesting an extender for my BGW210's Wi-Fi service?

Is it difficult to request an extender for an AT&T Wi-Fi radio?

Questions

70

2

0

Accepted Solution

Official Solution

I'm checking in on how to transfer my ACP benefits from Xfinity to you all at at&t

Hello my name is Ariel Gibson and I'm wanting to switch from Xfinity with my ACP benefits and take it to at&t if it's free my neighbor said she has it free can u please let me know ASAP 🙏 God bless you all ❣️ (Edited as per Community Guidelines) (Edited as per Community Guidelines)

Questions

191

1

0

Accepted Solution

Official Solution

Need assistance on replacing modem/router and WAP

I changed from the bundled internet/tv package to just Internet 1000 since my family is moving toward so much streaming.  ATT is asking for all equipment to be returned so I need to get a modem/router.  Any advice on which one should I buy?  The Arris BGW210 is out of stock until September so I can'

Questions

592

5

0

Accepted Solution

Official Solution

Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

Questions

490

3

0

Accepted Solution

Official Solution

How to kill device connections

I am trying to determine how to kill/boot devices from my wifi.  I have found there are several neighbors connecting to my wifi and want to kill these connections.

Questions

193

2

0

0

Accepted Solution

Official Solution

In Person Payment

I wanted to know if I can send someone to pay my bill for me. Can someone other than myself go with a copy of the bill and make a payment?

Questions

124

4

0

Accepted Solution

Official Solution

Can an iPad work if it doesn't have a dedicated line?

Can an iPad work if it doesn't have a dedicated line? Can someone still play games and such on it? Am I paying for each dedicated line for each iPad each month?

Questions

545

3

0

Accepted Solution

Official Solution

BGW210-700, personal router, and a VAP2500 providing TV over wifi

I'm trying to get my mom's internet setup using our own router (unifi dream machine). She currently has a BGW210-700 providing wifi for her devices, and connected to that VAP2500, which is apparently providing different wifi for her set top box upstairs.   Is the VAP2500 simply an access point, and

Questions

454

3

0

Accepted Solution

Official Solution

How to enable WiFi calling on AT&T Cingular Flip IV phone?

How do I turn on WiFi calling on my new AT&T Cingular Flip IV phone? I am outside the US and want to access my line. I have connected to my WiFi here but cannot find how to enable WiFi calling. As background, I have a prepay account.  AT&T wanted to upgrade my old 3G phone becaus

Questions

568

2

0

Accepted Solution

Official Solution

Internet bill coning $5 more for past 3 months despite informing at&t

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Questions

326

4

0

Accepted Solution

Official Solution

BGW320-500 -- WIFI drops (shuts off) when plugging device(s) into Ethernet ports

Hi - Just moved my AT&T service from my old home to my new home. Lucky we had fiber available here since we had it at the old house. Anyway, I had the old black router at the old house, where I used IP Passthrough to a Synology RT2600AC. For many years, this was  a great configuratio

Questions

267

4

0

Accepted Solution

Official Solution

Not able to reset the admin login on my Unite Express 2

I am having an issue on my Unite Express 2 MiFi device. It is saying the default password is invalid, but the device will not reset to factory settings when holding down the power button for 15+ seconds.  If I were to provide a list of IMEI's, are you able to get these reset to default setting

Questions

183

6

0

Accepted Solution

Official Solution

When will there be wi-fi calling for the Pixel 7/7 Pro?

I just purchased a Pixel 7 Pro, unlocked, where I live I am in a dead zone and reception is almost nil. I rely on wi-fi calling to make any calls in my apartment that doesn't drop out every minute. How long will it take for these new devices to be approved? 

Questions

1.1K

7

0

Accepted Solution

Official Solution

Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

556

7

0

Accepted Solution

Official Solution

wifi calling

I am purchashing an unlocked MOTO G Power 2021 64gb phone to replace the ATT flip phone that is now defective. There is a question as to whether this new phone will have wifi calling on my ATT service. Most vendors I ask say it is a carrier question. If ATT doesn't support wifi calling on this devic

Questions

586

9

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.