Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

public ip address

My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address

Questions

314

1

0

Accepted Solution

Official Solution

Voicemail System Asks for Password Only When Phone is in Wi-Fi Calling Mode

I have Consumer Cellular phones, with service provided through the ATT network, so this is kind of an ATT issue. When I set up my voicemail several years ago, I used the "password not required" option, so I wouldn't have to enter the password to retrieve voice messages.  That option still wo

Questions

862

4

0

Accepted Solution

Official Solution

Use AT&T as home Wifi?

My father is elderly, fixed income. We'd like to get him off Comcast (very expensive.)  Can we use the ACP funds for him and get the $20 plan (possible add $10/month Mobile Hotspot) to be a reliable internet fee for his home?

Questions

79

3

0

Accepted Solution

Official Solution

range for tethered devices

Let's say Mary's iPhone has the Unlimited Elite plan. William would like to tether his laptop using her mobile hotspot. Mary wants to go shopping. How far can she go and not break the tether to William's laptop?

Questions

74

2

0

Accepted Solution

Official Solution

AT&T Slow Wi-Fi - Fixes & Things to Know

Learn how to improve your Wi-FI speeds and why your internet is not working like you think it should First, let's try some fast fixes to speed up your Wi-Fi. Restart the modem Clear up the modem environment Turn off devices not in use This clears up the backend process that may be slowing yo

Questions

135.3K

10

0

Accepted Solution

Official Solution

1GB Wired. 20mb WiFi on laptop 5 feet away.

I'm not getting near the wifi speed I would expect on a laptop 5 feet from my new BGW210-700 router.  Was getting better on the 5268ac.  See anywhere from 120mb on the high tests right after equipment reboots down to more common 15 to 20mb tests.  I have 15 to 20 devices that can connect.  Laptop, t

Questions

513

2

0

0

Accepted Solution

Official Solution

Closed

WiFi calling on an unlocked AT&T phone?

I purchased a locked AT&T phone (S9+) so I can have Wi-Fi calling, visual voicemail and some other features that unlocked phones can not have. Can I unlock my phone from AT&T, but keep them features? I won't be leaving AT&T, just unlocking the phone. Thanks,

Questions

5.1K

10

0

Accepted Solution

Official Solution

Wired WiFi Extenders for AT&T Fibre

The walls in my home block a wireless connection between the BGW 320 gateway and devices. Fortunately, I have CAT6 wiring the ends of my home where WiFi connection is spotty so I can add wired extenders. I do have 4-5 year old Netgear Orbi, which I was planning to use instead of the AT&T

Questions

109

1

0

Accepted Solution

Official Solution

How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

854

2

0

Accepted Solution

Official Solution

How to use Moto Vap?

Okay, so I am living at my friend's house for 2 months because he is on a vacation and he needs me to watch over his pets. He gave me WiFi password and everything, and he said something about a "Moto Vap" wireless TV box. I see it has its own WiFi but his normal wifi password doesn't work on it. I c

Questions

14.1K

3

0

Accepted Solution

Official Solution

Chinese social media app video blocked by AT&T Fiber

I have been a Fiber customer ever since the pandemic began, but this problem started very recently. I haven't been able to access the Chinese social network (Weibo) normally for more than 2 weeks. Most of the time, if I try to open any video in the app (Weibo International), the video would not open

Questions

764

3

Accepted Solution

Official Solution

Questions about Fiber Optics & Construction in My Yard

A couple of days ago, I had guys show up in my yard telling me they were doing a fiber optics installation in the neighborhood for AT&T and that we were supposed to get a paper telling us. We didn't get a paper. No big deal, though, because we already use AT&T and I like fast internet. I'm j

Questions

845

7

0

Accepted Solution

Official Solution

WiFi Calling not free from outside USA?

I feel stupid this morning.I went to Toronto for a few days and came back to a $300 bill.On my iphone I turned off cellular data and thus roaming, and made sure WiFi calling was on.I called my wife every night when I was on Wifi in the hotel. Was I incorrect in thinking it was free?

Questions

6.1K

15

0

0

Accepted Solution

Official Solution

Closed

Wi-Fi is working; Smart Home Manager app states "No Wi-Fi Network"

My Wi-Fi is working without issue. However, when using the Smart Home Manager app, it states that there is no Wi-Fi Network. I have reset the router. I have deleted and redownloaded the app. I have even called the helpline, and they said it would start working in a couple of days, but it has now bee

Questions

7.2K

8

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

349

1

Accepted Solution

Official Solution

Uverse wireless extensition

We recently had some guests who told me WiFi coverage in our upstairs wasn't working. This is the same area where our Mac computer and printer are in our home office, but those devices weren't having the same issues as their iPhones. I tested my own iPhone in the area and it was indeed losing the co

Questions

1.2K

4

0

0

Accepted Solution

Official Solution

Data overages are bleeding my wallet dry

In total, my bill is now $300 or more thanks to $20 overage charges (per additional 500 MB). Thing is, several of these overages occurred when I was on a WiFi network. 10 minutes ago I received a message saying that more than 75% of my additional data had been used. I'm at home, connected to my WiFi

Questions

1.3K

6

0

0

Accepted Solution

Official Solution

Internet access drops sporadiaclly

I recently got ATT Fiber installed [10 days ago] and I'll be working online for a while and then it just cuts out and I have to go to my available networks and manually connect. Rather frustrating.  Can someone tell me why this is happening? It didn't happen with XFinity ! FYI - the wire is n

Questions

347

20

Accepted Solution

Official Solution

Mobiledata

Are there apps that only fetch mobiledata even there is WiFi? My record shows Mobiledata was downloaded to my phone in the middle of night at home. I have WiFi in my home and it is always on.

Questions

63

4

0

Accepted Solution

Official Solution

ATT Wifi Extenders effective?

I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe

Questions

1.2K

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.