Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (18)

Relevance

Accepted Solution

Official Solution

WAP Placement with Structured Wiring

I have structured wiring in my home with my AT&T Router and WAP currently in the wiring panel in my master closet.  In my upstairs game room which is centrally located in the house I'm having some trouble with my wireless receiver losing signal which leads me to my question. Would it be possible/sma

Questions

 • AT&T Internet Equipment

2.4K

6

0

0

Accepted Solution

Official Solution

WAP Connection

Will the wireless receiver work as well if the WAP is connected to the Ethernet cable coming from the wall as it will if the WAP is connected to an Ethernet port on the router? Will it still work "wirelessly"?

Questions

 • U-verse TV Equipment

1.7K

3

0

0

Accepted Solution

Official Solution

Lost connection to WAP

I have one wired receiver and one wireless receiver. Last night, I received an error on the tv connected to the wireless receiver that the connection was lost to the WAP. I have tried rebooting, restarting, and following the on screen ionstructions. Nothing seems to fix the issue. It is a Cisco WAP.

Questions

 • Watching U-verse TV

2.9K

6

0

0

Accepted Solution

Official Solution

Wireless Receivers Losing Connection

I'm decently technical, which is why I'm asking a question here as opposed to calling ATT.We have had Uverse TV and internet since early 2013, and love the service. I have one main wired reciever in our living room and two wireless recievers in other rooms of our house.I've found the wireless receiv

Questions

 • U-verse TV Equipment

20.7K

31

0

0

Accepted Solution

Official Solution

Wi-Fi FAQs: Questions and Solutions

Answer: RF (Radio Frequencies) interference can be a major interferer to Wi-Fi performance creating both: security vulnerabilities wireless network instability Solution: Great article that helps identify sources of interference can be found here to help with identifying interference to shie

Questions

 • AT&T Internet Features

10.4K

3

0

0

Accepted Solution

Official Solution

The Uverse tv box causes lose of internet on my linksys WAP

Okay, so Ill start by saying hi, and this is my first time posting here. I'm not the most tech savy person around, but can sometimes figure things out, so any help is appreciated. My equipment:1 3801 ATT router/modem1 wired box 1 wireless box w/WAP for reception1 linksys e1000 router Setup:I have se

Questions

 • AT&T Internet Equipment

5.5K

8

0

0

Connecting WAP via WPS, doesn't work with Gateway 3800

Trying to connect a Netgear wireless access point (WAP) to my ATT Gateway using WPS.  Went into Gateway settings and enabled WPS, tried to connect pushing WPS button on WAP then on Gateway.  Seemed to get short weak connection for a few seconds, then lost it.  Could using a different wireless channe

Questions

 • AT&T Internet Equipment

2.2K

6

0

0

Whatever happened to quality customer service?

Quality customer service and technical support seem to be a thing of the past at AT&T these days. On 3/24 one of our Uverse wireless receivers stopped working. I reset/restarted the device several times, switched it with another receiver in another room to eliminate cables, TVs, and location as part

Questions

 • U-verse TV Equipment

387

3

0

UVERSE. Cisco wireless reciever freezing after 5 seconds. Netgear R7000 incompatibility??

I replaced my AT&T WAP with a Netgear R7000 to get better range. Internet works great, but I just added a Cisco wireless reciever and it keeps freezing up. Reception on the reciever is 4 bars so its not reception. Could it be that my NVG589 modem isn't working for the TV broadcast through my R7000?

Questions

 • Watching U-verse TV

720

4

0

0

Fed up with unstable Wi-Fi despite multiple gateways & adding AirTies extenders

I have been converting our home into a smart home with Wi-Fi enabled thermostats, switches, Wi-Fi bulbs and outlets. There are a total of 39 devices in my home (1800Sq.Ft.) that are connected either by Wi-Fi or Ethernet.  Unfortunately, the "smart" devices only connect at 2.4Ghz. I guess the t

Questions

 • AT&T Internet Features

1.2K

16

0

0

WAP to wireless receiver connection problems

In the past two weeks I have been experiencing live TV and DVR playback pauses, skips, and all out freezes on a tv connected to a wireless reciever.  The wireless signal strength on the receiver alternates between full and one less than full bars.  There is never any error message displayed on the t

Questions

 • U-verse TV Equipment

856

3

0

0

Adding U-Verse to an already Wired/Wireless Network

I have an already wired and wireless setup in my house. Consisting of a linksys E1200 N300 Wireless Router , Port 1 goes to a TP-LINK TL-SG1008P POE Gigabit switch with three TP-LINK EAP120 Wireless Access Points attached. and also from my E1200 port 2 goes to a TP-LINK TL-SG108 Gigabit switch for m

Questions

 • AT&T Internet Equipment

124

1

0

0

Adding a D-Link wireless router to my AT&T wireless network HELP

Prior to my U-Verse installation I had cable internet that came in to the modem, was wired to my wireless router (which serves smartphones and a Mac wirelessly) and then two PCs which were wired to the router.  With my U-Verse installation I was no longer able to have the internet hard wired to my P

Questions

 • AT&T Internet Features

1.3K

4

0

0

VEN401 WAP admin / channel setting

Hello,I am managing several RF devices at my house and need careful spectrum coordination.  I also noticed that the VEN401 AP would broadcast at noticeably lower power levels when in channels near the edge of 5GHZ spectrum (like 36).  Just enough to impact my wireless receiver service a few times a

Questions

 • U-verse TV Equipment

376

1

0

0

Why doesn't AT&T honor truly unlimited data contracts?

Hey folks, new to the forums, LONG time customer (15 years if you consider the previous ownership), and owner of (at one point) four different lines (now down to two). Apologies in advance that this is going to require some reading. Skip to the bottom for the TL;DR version, unless you are an actual

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

14

0

0

My 2wire modem/wifi keeps resetting

we noticed this a while back. never really cared for it, but now its getting annoying since i just bought a new modem thinking that there was something wrong with the old one. i dont know exactly whats going on.....it works fine for about 30 minutes then it just resets. streaming movies, playing onl

Questions

 • AT&T Internet Equipment

199.8K

108

How to return additional Uverse equipment

I returned my receivers, power cords and remote control to UPS after cancelling Uverse service based on a conversaton with a customer service agent.  After I did this, I got an email detailing all the equipment that needed to be returned.  I was not aware that the WAP needed to be returned as well. 

Questions

 • U-verse TV Equipment

529

1

0

0

Unable to return Wireless Access Point

I recently canceled my uverse tv service and was told by the customer rep to return the receiver and the remote ASAP. The rep gave me an order number and told me to go to UPS store. I even asked if that was all I needed to do she said yes. I ups the remote and receiver and got a tracking number.2 we

Questions

 • U-verse TV Equipment

1.3K

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.