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Billed for a service in error

On May 10, 2017 we went to the local AT&T store to explore getting some better deals as all the special promotions we had expired in April 2017.  We were given an employee's phone connected to Retention, spoke to 'LaShon" (didn't get spelling) who presented some fairly good offers on U-Verse, Intern

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Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

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843

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Upgrade Fee Waiver

Hello.I have been a loyal customer for around 10+ years. I have inquired about geting my upgrade fee waived today, but the reps will not budge, and say they cannot waive the fee. I have been able to have the fee waived other times recently, but today where was absolutely no progress. Have any of you

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2.2K

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Activation fee charged to FAN account-Asked to pay first, wait 2 bill cycles to get money back

Hi, I had a long session with ATT support to correct the activation fee charge on my account (FAN) where it should not have been.However, they refused to apply the corresponding credit and asked me to pay the bill (that includes activation fee) first and then wait for 2 billing cycles to get the cre

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