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How to avoid Missed Appointments, Delayed Technicians, and No Show

    Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

Questions

 • U-verse TV Account

44K

1

0

0

Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

71

0

0

Atrocious Customer Service

I waited two days.  All day last Friday and again this afternoon, Tuesday for AT&T to come and connect my Internet.  Friday they promised to show up and that I shouldn't worry.  Today they just didn't bother to tell us they wouldn't show up.  My wife called back in frustration and canceled our accou

Questions

 • AT&T Internet Account

1.9K

1

0

Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

Questions

 • Phone & Device Upgrades

104

1

0

0

Previous tenant hasn't cancelled their account.

My friends and i just moved to a new apartment. The previous tenant has not cancelled or transferred their plan. We can't do anything till someone does something and it's driving us crazy .We've only had internet on our phones for 2 weeks.We were planning to use another provider but the coax cable i

Questions

 • AT&T Internet Installation

250

1

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9.1K

10

0

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