
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support representative told me i need to be in an US network for the phone to update. What can i do to get the update here in mexico?
Questions
•
Samsung
I bought my wife a new phone may ‘21. The store messed up and opened 2 phones and lines on my card, they refunded the first charge but never cancelled the first phone. In September I realized I had been being doubled charged, we called customer loyalty and spent 4 hours explaining the situation t
Questions
•
Wireless Billing
Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail. So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem. Cell phone number - I'm being told it "can't be ported out". (Edited
Questions
•
Account & Usage
When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I
Questions
•
AT&T Fiber Account
LOOK AT MY PICTURES BELOW: (Edited per community guidelines) (Edited per community guidelines)! Please. I am going through this right now and they are trying to charge us over $2000. No help from anyone. We have our receipts and everything from sending the phones back and it has been over a mont
Questions
•
Account Features
Just trying to warn everybody when you purchase insurance through this ripoff Company a tale to tell you that you're not buying phone insurance for the phone that you purchased your buying it for whatever phone your SIM card ends up in in which case how does that work if somebody steals your phone
Questions
•
Account Features
Purchased brand new att prepaid device from target. went through the unlocking steps and it is being denied cus , they say, it's in another account. Which the device is not refurbished what so ever. They make no ways to get in contact and avoiding me seems like it online UNLOCK MY (Edited per comm
Questions
•
Other Phones & Devices
I had a specific number, under contract, and lost that contract due to temporary life circumstances. Would I be able to call and specifically reserve the number when it comes out of contract/available? Idk how the numbers and all work for what's where or whatever.. but to be frank, I am a bit
Questions
•
Wireless Account
Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!
Questions
•
AT&T Fiber Installation
I traded in a perfectly good working note 8 in August Still waiting for credit.. Said I would receive $1000.00 Credit is supposed to be issued last cycle now told credit would go through next cycle Att is lying will be filing a complaint with fcc bbb and department of consumer prot
Questions
•
Wireless Account
Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account. Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th
Questions
•
Wireless Billing
We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo
Questions
•
AT&T Internet Account
I was told I was getting a bogo promotion and after much aggravation of being sent the wrong phones twice and the second phone being canceled, by them, I didnt get the promotion after all! waited a month during all their blunders to even get phones which were still the wrong GB. I am paying FULL pri
Questions
•
Wireless Billing
Closed
Let grocery store employees get the 1st responder Plan Discount. Due to Covid-19 you can see that we're just as important to the world. Also risking our lives everyday to provide you with groceries.
Questions
•
Wireless Account
I called to inquire about my phone balances and the att rep said he could lower my bill by 35 dollars and everything would stay the same. Just lower bill. Yeah right. checked my bills turned out I was 250.00 higher last month and 200 higher this month. I called att the girl just wanted t
Questions
•
Wireless Billing
On March 23, 2019 I went to At&T store which they told to go the website since that promo was not available at the store , so I did the same day and the regular credit check and everything was done and approved as I intended it would since my credit score is excellent and at the end I was told I wo
Questions
•
Wireless Account
I am trying to find out more about building restrictions regarding an AT&T right of way on a parcel of land located at 9001 pleasant ridge rd, charlotte nc 28215. It runs directly across the front of the property. Thanks
Questions
•
AT&T Fiber Installation
An AT&T technician came out because our internet went out after a storm. He reconnected our AT&T fiber internet but ran the new line from our house to the wrong terminal. He ran it to two terminals from our house instead of the closest one. Now our home is connected to the terminal intended
Questions
•
AT&T Fiber Installation
Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account
Questions
•
AT&T Internet Features