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Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

547

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Cracked screen insurance

The phone insurance is very misleading and useless if you have a newer phone I bought the insurance for phones on all 4 phone lines and before I bought insurance or phone I wanted to make sure they was eligible phones and what deductable would apply. Well I had a sezuire and my phone dropped and scr

Questions

367

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

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54

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Promotion CREDIT to account Thanks. PRESIDENT OFAT&T

I received several calls  from the president  of At&t.  I was credited  my  Promotion  . Thank you 

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28

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unified disaster

So my trade in of an iphone 11 never made it to the "warehouse".. it was sold a day later from the sales (Edited per community guidelines)ociate to someone he knew and all my info still stored (dumb me)   After the 3 months and no $700 rebate and lowered monthly.. I notice double monthly paym

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50

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2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

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79

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Can't believe I lost my prior plan for this. Ugh

I joined AT&T a month ago n I can't get good internet service, on top of that I called them and told them that multiple lines on my plan were having a hard time connecting to the internet and they told me that where I lived was not compatible with good internet service. I live in town, close to

Questions

49

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Visa gift card

I have not received my visa gift card that I signed up for. I was told it was in the mail and to expect to get it in 10 business days on August 4th.  I even received the activation code!  Obviously, I already went through the rewards center link and claimed it, so sending me to that will

Questions

80

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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34

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Go phone prepaid phone number won’t work

When I call from my new at&t prepaid SIM card it tells me I’m not allowed to make calls, I’ve contacted multiple people at at&t and they either just put me on hold forever or tell me they don’t know what to do. My SIM card is activated and I can use mobile data to load the internet but still

Questions

89

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Requesting Fiber to Modernize Rural America

Hello, World! I would like to request fiber optic internet service in my area which is rural. 95693. My landlord is looking into it as well and filled out the request form. We have multiple households at our address so looking at the number of properties in the area is not an accurate dep

Questions

64

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Mysterious Groupchat With Pornography Links

Someone keeps sending pornography links in groupchats with multiple numbers that all use AT&T. I've been in at least 5 of these chats and it's honestly so scary. They add random people, send lewd website links, and send messages from our personal phone numbers. Please look into this, because it'

Questions

600

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Stop hiding

I was overcharged every month by AT&T. In some cases over double what my bill was supposed to be.  For what?? Look back at my customer service calls, and listen to the recordings of said call. It is painfully obvious that I was getting SUB- STANDARD  service. But, equally as disturbing

Questions

55

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Restocking fee — it’s your fault !

Bought iPhone 11 Max pro 2 days ago in ATT store. After a day of use, found an imperfection at the top right of the phone (a white streak between the bezel and the screen), can’t be clean without opening the screen. Went back to the store, the first question asked, did you double check the device wh

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163

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Did you know AT&T discriminates & takes advantage of disabled, vets & elderly?

Did you know AT&T discriminates & takes advantage of disabled, vets & elderly? Yup, it’s true! unethical practices, billing SCAMS and sells their info to only get SCAMMED FURTHER by THUGS stealing their MOMEY $$$ and/or THEIR IDENTITY...calls not blocked by their own AT&T security

Questions

160

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S20 Ultra ANDROID 11 UPDATE

So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support  representative told me i need to be in an US network for the phone to update.  What can i do to get the update here in mexico?

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139

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Huge screw up AT&T

I bought my wife a new phone may ‘21. The store messed up and opened 2 phones and lines on my card, they refunded the first charge but never cancelled the first phone. In September I realized I had been being doubled charged, we called customer loyalty and spent 4 hours explaining the situation t

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32

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$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

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27

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At&t promotion

Is the website att-promotion.com a scam? The number seems to change alot and a relative of mine gave them personal info such as ssn when trying to buy something.

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78

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AT&T Employee lied and cost me couple hundred

On August I went to AT&T local store to ask am I qualify for BOGO promotion. He said I’m qualify for that promotion. So I ordered at online. After a few hours I canceled my order coz I want to make sure I’m qualify or not.​After live chat with AT&T agent , as he said I’m qualify for BOGO promotion b

Questions

458

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