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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

28

2

0

No idea what is wrong.

U-Verse Max Turbo installed yesterday - Just internet - Wired connections not wireless on 3 computers - X Box 360 - D-Link router.  The speed/connection is inconsistant - sometimes it performs well as expected and the rest of the time it lags and get a lot of page won't display/time-outs. http://www

Questions

 • AT&T Internet Features

1.3K

2

0

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

40

1

0

iPhone 12 Trade in program

Hi so I decided to trade in my iPhone 11 for the 12 and I realized I have the iPhone X . While the process is completed is there any other way I can trade the iPhone X instead of the 11 . Would I have to call and switch the trade in ?

Questions

 • Apple

30

1

0

Add-on features ;FaceTime ; Hotspot

Hi, I’ve been holding this back for a couple years now, but I just came up here to voice my concern and embarrassment over AT&T new “I’ma take away people’s FaceTime/hotspot features, unless they upgrade their plan, head azz!” Accessibility!(I’m embarrassed already) 8 years ago, When no one

Questions

 • Apple

398

11

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

99

0

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

66

1

0

Adding authorized users to a wireless account

Hello, I have been receiving this message when I try and add my husband as an authorized user on my wireless phone account. I've tried clearing the cached, browsing history, and everything else, but nothing has changed. I also tried using 2 different browsers but to know avail. What else is there to

Questions

 • Online Account Access

229

3

0

I was just given a Verizon Tablet and need to convert to AT&T

I just got a Verizon (Android System) Tablet given to me, but I need to figure out how to convert it to an AT&T Tablet (AT&T is who my contract for my Note 20 Ultra Phone is through). Could anyone tell me how to accomplish This? Thank you in advance, and have a Blessed Day!

Questions

 • Other Phones & Devices

1.4K

3

0

Awful billing practice

I am so disappointed over the integrity and empathy of AT&T. I ordered a new Apple Watch January 2019. Been paying my bill and been up to date with everything. We are in January 2021. Never had any issues with ATT love the service and I thought hey I should get internet service with them as well

Questions

 • Wireless Billing

32

1

0

curb side pick up order

i placed a order to pick up a phone my debit card was charged the amount to pay off current phone then i got a email saying could not be processed to pick up new phone been on hold with customer service for over a hour and heard nothing yet

Questions

 • Phone & Device Upgrades

45

1

0

CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

 • Account & Usage

26

0

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

69

2

0

I NEED TO SPEAK WITH CUSTOMER SERVICE ASAP TO CANCEL MY ACCOUNT I AM TIRED OF THIS COMPANY

I AM EXTREMELY DISSATISFIED WITH THE SERVICE THAT I HAVE RECEIVED OVER THE LAST YEAR. I am NOT paying for a phone I no longer have IN MY POSSESSION!!! THE PHONE WAS STOLEN AND I CANNOT EVEN FILE A CLAIM. I NEED TO SPEAK WITH A REPRESENTATIVE AND AM NOT ABLE TO DO SO UNTIL I PAY??? THAT IS AWFUL C

Questions

 • Wireless Account

50

8

Available internet speed on the south side of Chicago

I live on the 9600 block of Peoria St. Why is the fastest internet speed available in my area is 5 mbps at 45 dollars a month. This is a rip-off to be charging people 45 dollars a month for early 1990 internet speed. When other areas have fiber for the same cost. I am so disappointed in AT&T.

Questions

 • AT&T Internet Plans

42

4

0

Asurion Is COLDBLOODED

Please see my earlier post regarding Asurion in their refusal to honor the contract. Please see billing statement for what I’m paying on a recurring basis. They just keep leading me on to keep paying the premiums. When are you gonna step in and help your customer?  I know it’s not your charge but yo

Questions

 • Phone & Device Upgrades

45

3

0

New Small Traffic Control company in San Diego

Hello I started a new Safety traffic control company in San Diego. I would like to work closely with your company for small lane closures to protect your technicians working out in the field near the road. Please keep me in mind for your needs to keep your employees safe. Thank you. Mark Neel . Her

Questions

 • AT&T Fiber Installation

23

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

43

4

Check mobile phone purchase certificate

How can I check the purchase certificate of the mobile phone? I only have the phone number and the mobile phone serial code, the previous voucher is lost and can't be found!  What should I do to find it!  ?

Questions

 • Wireless Account

26

3

0

Can you call me again please

Can you call me again please

Questions

 • Data & Messaging Features, Internet Tethering

25

2

0

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