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Un unified Billing

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

Questions

 • Wireless Billing

603

6

0

Accepted Solution

Official Solution

Closed

Can I adjust picture brightness with the Uverse remote?

Can I adjust picture brightness with the Uverse remote?

Questions

 • Watching U-verse TV

353

1

0

Accepted Solution

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how to block devices on U-verse gateway settings

I wanted to test some features of the gateway settings by blocking wifi access to a device, but I don't see that option anywhere.

Questions

 • AT&T Internet Equipment

480

9

0

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Official Solution

Why isn't the CW network in Uverse ON DEMAND

I cannot find CW Network on Uverse On Demand, why?

Questions

 • Watching U-verse TV

8.6K

1

0

0

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How to Identify which equipment to return

I am returning equipment. How do I find the list of equipment that I currently have that must be returned when account is cancelled?

Questions

 • U-verse TV Equipment

818

2

0

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Official Solution

Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

Questions

 • U-verse TV Account

76

1

0

Accepted Solution

Official Solution

Router Help

I have Direct tv as my cable and Uverse for my internet. My ATT router is the primary router model 5268AC. This router is located at the far end of the house and doesn’t not even cover half of my house. I have a Netgear Nighthawk R8000P that I would like to add to extend the coverage area to the oth

Questions

 • AT&T Internet Equipment

201

13

0

Accepted Solution

Official Solution

How to set up Nest WiFi as a router with AT&T Residential Gateway 5268AC and still use WAP for wireless Uverse TV receivers?

I am currently using an ATT Residential Gateway (5268AC) for U-Verse TV, Internet and Phone service and would like to configure a Nest WiFi mesh router instead of using the gateway. I have a few wireless U-Verse TV receivers that connect to the gateway via a Cisco VEN501 WAP.   The WAP is

Questions

 • AT&T Internet Equipment

934

6

Accepted Solution

Official Solution

L2TP VPN BLOCKED by AT&T Uverse Router

I have several users who cannot access our company VPN from home because of AT&T's boneheaded decision to block the ports/protocols used for the VPN. Has ANYONE ever figured out how to configure the 5286A router issued by AT&T? The COVID-19 issue has the vast majority of our people working from ho

Questions

 • AT&T Internet Installation

6.1K

20

0

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Uverse AT&T BGW210-700, TP-Link Deco AX3600, lack of ethernet ports, router/switch confusion

Please bear with me. I am very non-technical and have a brain injury. I need to upgrade my system because we have a lot of internet congestion since we have about 30-40 devices connected to our internet at any given time. I currently have U-verse and internet 1000 with one wired DVR going to the

Questions

 • AT&T Fiber Equipment

935

46

0

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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

Questions

 • AT&T Internet Installation

494

17

0

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Official Solution

Closed

How can my guide only show my favorite channels?

I want to limit the channels I see to ONLY the favorites I have programmed. Surely I do not need to click favorites in order to scroll thru them. I want all the other channels to disappear. Any trick to programming the remote for this outcome?

Questions

 • Watching U-verse TV

80

2

0

Accepted Solution

Official Solution

Closed

Uverse Guide - Getting information rather than program name

When I choose guide on the uverse TV, every station says 'Getting Information' rather than providing the program name. I never had that happen before.  I rebooted the gateway and the receivers with the same results.  What is the solution to fix this?

Questions

 • Watching U-verse TV

780

6

0

Accepted Solution

Official Solution

channel lineup in Excel spreadsheet format (.xlsx file extension) for U-200 U-verse

I am looking for the subject description above. Is it available anywhere without having to generate one myself ? Thanks

Questions

 • U-verse TV Account

1.9K

7

0

Accepted Solution

Official Solution

I need a new router. Can I buy any router?

I have had this router for YEARS, once ATT said that they would send me an updated modem and bill me. They never did. Our original service is clunky, at best. The installers had trouble hooking things up correctly. So they installed a wire to a pole, ran the wire, outside, from the pole to our house

Questions

 • AT&T Internet Equipment

1.1K

3

0

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Official Solution

Transferring recorded programs from old set top receiver/dvr to replacement isb7500 unit.

Old Motorola set top box is being replaced by ISB7500 unit. I would like to know I there is a way to send/copy-paste, pull hard drives and manually copy files from old to knew so I can continue viewing them on the new STB.

Questions

 • U-verse TV Equipment

142

1

0

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Disconnected fiber optic

My dogs pulled my AT&T fiber optic cable out of the wall. How can I reconnect it?

Questions

 • AT&T Fiber Equipment

1.2K

3

0

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How do I improve the speed on my 5268AC router?

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Questions

 • AT&T Internet Equipment

166

1

0

Accepted Solution

Official Solution

Uverse doesn't work in a room

On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr

Questions

 • U-verse TV Equipment

186

1

0

Accepted Solution

Official Solution

Change internal subnet internal ip scheme

How do I change my internal subnet internal ip scheme from 192.168.1 to 192.168.5?

Questions

 • AT&T Fiber Equipment

575

1

0

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