Hi, one thing up front: I am not an AT&T customer currently,  I have two questions.  A) Your computers state that my address can only get up to 18Mbps internet service.  Is that truely a hard limit, and is it because I live in a condo (Heatherwood Condo Association, Ann Arbor, MI) where there are mu

On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr

Hi, I have Uverse tv, internet and home phone. I have to temporarily move for 4-5months. My equipment will not be able to stay connected to power during the move.  What are my options?  Thank you

I have filled out countless forms requesting a site survey. No one has reached out to me. I've spoken to countless reps via chat and over the phone that have given me conflicting information. I have ATT TV. NOT a fan. I prefer Uverse. I did have it at one time and had no problems. Unfortunate

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

I have about 100+ neighbors who would love to switch to Uverse if you had service in our area. How can I request service come to our neighborhood?

We have numerous problems with our Wifi (slow, smart devices keep getting lost, etc). We have a model 5288ACFXN U-verse router.  We only have Uverse Internet, not TV. We don't have any problems with wired connections. I'm hoping to disable the WiFi on our AT&T router and purchase a dedi

A power spike killed my gateway, so ATT sent me another one. It powered up fine and transferred my settings. Internet and phone are working fine, but none of my TV boxes work. I assume ATT has to "authorize" them but I can find no way to do this online. The phone system just said "we are busy du

Old Motorola set top box is being replaced by ISB7500 unit. I would like to know I there is a way to send/copy-paste, pull hard drives and manually copy files from old to knew so I can continue viewing them on the new STB.

I have a Motorola G5 Plus running Android 8.1.1.  I have to login to the UVerse app every day2.  Recordings or scheduled recordings do not show. 3.  I have cleared the cache & data, uninstalled and reinstalled the app.

I cannot find CW Network on Uverse On Demand, why?

Hi! I am new member & trying to get U-verse in my area & I was told the community can help best way as possible of how to approach it. First my name is Lucky I live in Killen,Alabama. I live with my uncle & aunt. I am on SSD & so is my uncle. Now since I lived here I noticed it

A couple weeks ago, the Uverse cable box that controls ONE of our TV's appeared to have gone south. I rebooted it a couple of times as well as rebooting the main cable box to no avail. I called Uverse support, they were unable to reach that box and sent me a new one.In the meantime, I did a hard res

Anyone knows how to reach tech support? Their regular phone is disconnected and chat says “chat busy” and doesn’t let me get in line or anything.. Any information that could help will be much appreciated!

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

I recently lost an old Pace IPH8010 DVR box (would no longer power on) and got it replaced with an ARRIS VIP2262. Since installing it, I've been having issues where the channels would freeze/pixelate. Some days far worse than others. I am wondering if this is a new STB issue or maybe something else.

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str

Do I need a receiver box for my Samsung Smart TV. If it helps it is powered by Tizen and is a 2020 model.