Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

No Info Available

No Info Available on the bottom of the screen and the guide.

Questions

108

5

0

Accepted Solution

Official Solution

Battery for u verse.

My power is out due to a storm. The belkin battery is making a loud beep every 5 seconds. How do I shut off the noise? And if I shut it off, will my wifi be gone?

Questions

1K

2

0

0

Accepted Solution

Official Solution

DMZ mode resetting on my UVERSE Modem

A recent issue has cropped up on my Modem setup. I've had DMZ mode set up to a specific host on my network for years. After a few hours/days, my host suddenly reverts to the local lan ip address (192.168.1.xxx). When I check the modem, I see that DMZ is no longer configured. I then have to reselect

Questions

121

1

0

Accepted Solution

Official Solution

How do I access my Uverse DVR recordings without my Uverse Subscription

Hi.. I recently moved and where I moved to doesnt have Uverse...which I was already upset about. I've been a UVerse customer for 5 yrs and now that I have to sign up for something else.. before I hand in my UVerse equipment... I would like to access my DVR recordings, without no longer having the UV

Questions

119

1

0

Accepted Solution

Official Solution

Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

Questions

70

5

0

Accepted Solution

Official Solution

Transferring recorded programs from old set top receiver/dvr to replacement isb7500 unit.

Old Motorola set top box is being replaced by ISB7500 unit. I would like to know I there is a way to send/copy-paste, pull hard drives and manually copy files from old to knew so I can continue viewing them on the new STB.

Questions

176

1

0

Accepted Solution

Official Solution

on demand not updating

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

Questions

487

7

0

Accepted Solution

Official Solution

replacement set top box

replacement set top box doesn't match account settinge

Questions

132

1

0

Accepted Solution

Official Solution

Unable to login U-verse app

My U-verse account is associated with an email address that I no longer have access to.

Questions

724

2

0

Accepted Solution

Official Solution

Router Help

I have Direct tv as my cable and Uverse for my internet. My ATT router is the primary router model 5268AC. This router is located at the far end of the house and doesn’t not even cover half of my house. I have a Netgear Nighthawk R8000P that I would like to add to extend the coverage area to the oth

Questions

357

13

0

Accepted Solution

Official Solution

The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):

Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F

Questions

761

17

0

Accepted Solution

Official Solution

U-Verse Profile Issue

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str

Questions

119

3

0

Accepted Solution

Official Solution

Motorola NVG510 U-Verse router work with just DSL?

I was wondering, My friend just gave me a Motorola NVG510 U-Verse router and I just have regular DSL, will this work with my regular DSL or is it just for Uverse only? I appreciate any help I can get!

Questions

7.5K

5

0

0

Accepted Solution

Official Solution

Can you please update my bill and account to reflect the correct amount?

My bill is not accurate. A promotion was removed erroneously which doubled my bill. This is promotion was to last 12 months which is what was told to me over the phone when I decided to move my services instead of cancelling them. Please update my bill and account to reflect the correct amount.

Questions

97

1

0

Accepted Solution

Official Solution

Clubhouse Forum Invite

Hoping I can get a free clubhouse forum invite. @dmasclub

Questions

158

7

Accepted Solution

Official Solution

U Verse300 $$$

My U Verse recently had a substantial increase per month. I called to see what could be done and my bill was decreased a measly $5/month?!?! THEN, my bill states that U Verse 300 is jumping up $5 month effective 1/19/20! Where is the savings?!?! Why am I not eligible for the $74.99/month promo that

Questions

142

1

0

Accepted Solution

Official Solution

Activating Ethernet Port

Hi Everyone - Just discovered this community as a fairly new subscriber to AT&T U-verse.  Figured it would help me out with a somewhat small issue.  The install was extremely clean and well-done and the service has been great.  The service tech left me with a gigabit ethernet

Questions

4.9K

1

0

0

Accepted Solution

Official Solution

Cancel U-verse and switch to DirectTV

I will be moving in the next month and want to cancel U-verse. Can I cancel U-verse and switch to DirectTV without paying any penalties? I will be out of my promotion period for TV in July 2020. However I had to upgrade my internet since I am working at home due to the coronavirus which may of enter

Questions

118

1

0

Accepted Solution

Official Solution

Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

Questions

549

3

0

Accepted Solution

Official Solution

What can I do with 25 unreturnable gateways?

I found 25 att gateways in a lot I purchased at bankruptcy auction. I Took them to a Fed Ex location & 8 of them were not in the system. They gave them back to me.  ATT has never gone out of their way to do me any favors so I am done with mine.  If there is an easier solution than thr

Questions

167

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.