
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
How do I replace the U-verse receiver for my tv?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services. I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio. If you've experienc
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello! I have a couple of questions. I cannot watch my recorded/DVR shows on my U-verse app. Is that normal? If so, why in the world can’t I watch on my phone for something I pay for? I have also added on demand episodes via my app to watch, but they don’t show up on demand on my U-verse through t
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We have Not been able to Sign-in to Our Uverse APP since Sept. 12-13th!! Have spoken to MANY People in Retention, and Tech Support.....but only Two, were even Aware of this Ongoing Issue!!?? Called last week, and finally got a Great Phone Rep. half way Around the World in India, who
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
ACCN is now available on U-verse TV on channel 610/ 1610 available with U-verse TV SPORTS PACKAGE What to expect on the ACCN 40 football games 150 men's and women's basketball games 250 Olympic sports events 24-hour coverage of the Atlantic Coast Conference 15 championship-winning pr
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I live in a new construction home but my address isn’t on yalls registry. My closing person said y’all are on of the providers
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I want to set up my Uverse DVR to record a channel at the same time every week. However, I can't use series record because it is a program that plays a different movie every week and the title of the movie is listed in the guide, not the program. I would think I could pick a channel and have it reco
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled. I went into my subaccounts and re-enabled it, but I still cannot login? Anyone else? How can I expedite this and get it back or is it gone forever?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I'm attempting to set up a new router (Asus RT-AX55) to replace the crappy one that AT&T provides. I see that I need to setup an IP Passthrough and have found the instructions online, however when I go to 192.168.1.254 I'm not getting the same looking "screen" that the instructions show.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
On 12/2 we suddenly lost internet - been with AT&T UVerse for 6 years with no similar issue. Attempted troubleshooting and ATT SmartHomeManager said a tech dispatch was needed. 12/3 a Tech comes and told us that the line had been cut by another ATT Tech while trying to install other lines; and t
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Most movies shown through our U-verse service are rated using a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc. The rating shows up in the movie's description. Does anyone know who comes up with the ratings? Does each network? The Academy of Motion Pictures? Who? We'd like to know so that
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over. Just one problem: I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box) to connect to my new network. The only workable sol
Questions
•
U-verse TV Equipment