Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Change wireless cable box to use extender

Our living room cable box is wireless & it continuously freezes when we watch tv (like now) and even rebooting does not make it better. We have the ATT extenders but according to Smart Home Manager this cable box is not connecting to the extender in our living room but to the main gateway in a d

Questions

388

5

0

Accepted Solution

Official Solution

Closed

How do I connect my U-verse service with my mobile device?

How do I connect my U-verse service with my mobile device?

Questions

1.7K

1

0

0

Accepted Solution

Official Solution

Thunderbird will not access outbound server

The message could not be sent using SMTP server outbound.att.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

Questions

1.3K

1

0

0

Accepted Solution

Official Solution

How to get AT&T as provider versus Frontier for Fiber Internet

Frontier currently is only provider for fiber internet in my neighborhood in Southlake Texas. Prefer AT&T.1) What are limitations for AT&T to become a provider? 2) How do you request area be evaluated for service? 3) Why is Frontier allowed to have a monopoly on fiber internet?We need options!

Questions

236

1

0

Accepted Solution

Official Solution

U300 Cable service still available?

I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming

Questions

323

2

0

Accepted Solution

Official Solution

DSL modem for ATT Internet 25

I want to upgrade from my current DSL 5 Mbps to Internet 25, the fastest ATT can provide here (no fiber near house). I have a ADSL modem/router that can do 24 Mbps, which would be OK with me, if it worked.  Do I really need to step up to a VDSL2 modem if I dont have a fiber outlet on the prope

Questions

1.2K

6

0

Accepted Solution

Official Solution

ESPN Access away from home

Im away from home and can get ESPN at home but not army daughters home. I get it on my mobiles but cannot get ESPN on Roku on their TV. They don't have ESPN service with their u-Verse andI do at my house.

Questions

711

2

0

0

Accepted Solution

Official Solution

Removing Premium Channels

Please tell me how to remove premium channels from my U450 tv package?

Questions

2.8K

2

0

0

Accepted Solution

Official Solution

Uverse - Can you keep it if you move?

Is AT&T allowing existing users with uverse to keep it if they move or is it that once you move even if in the same neighborhood where it was available you lose it? For example, I know that it is available on my block as me and my neighbors have it now. If I move next door, will they force me of

Questions

298

2

0

Accepted Solution

Official Solution

Ending cable tv

My bill for cable tv and WiFi has doubled in the last few months. I am no longer wanting cable tv if I cost 169$ a month for both of those. I’m not sure why the bill went up an extra 100$ it seemed like. I live in Maize, KS. Please contact me back as soon as you can. Thank you, Taylor Moyer

Questions

730

4

0

Accepted Solution

Official Solution

What do I disconnect when installing the new ATT cell booster

I have Att uverse. Am I to disconnect the small black WPS device and get rid of it ? I did this and the booster worked great but then I lost all TV connection. What device am I to disconnect and get rid of but still keep my uverse Tv working. I’m most likely not disconnecting the correct box. Was on

Questions

234

6

0

Accepted Solution

Official Solution

Closed

Adding a modem for wider WiFi range

I want to have wireless WiFi in my garage. My existing modem doesn’t reach out there. Can I buy a modem and plug it into a phone line in the garage to expand WiFi there?

Questions

616

7

0

Accepted Solution

Official Solution

Do you wait until the end of the billing cycle to cancel service?

I canceled cable service 9 days ago and received a confirmation number. After this month, I am not paying any more ATT cable bills. Do you all wait until the end of the billing cycle to cancel service? I am not paying for cable service after March 12 when I called to cancel. I’ve tried to reach a re

Questions

375

2

0

Accepted Solution

Official Solution

Internet

We have never had AT&T internet available at my condominium. I want to know why.

Questions

226

10

0

Accepted Solution

Official Solution

Do I need the uverse battery?

My uverse battery thing keeps beeping.  I read that I would need to get a new battery, but I'm wondering if it's possible to just go without the battery somehow.  All it does is keep power for calls, i.e. to 911, if the power goes out, right?  My cordless phone doesn't work when the power goes out,

Questions

6.4K

6

0

0

Accepted Solution

Official Solution

HBO on Demand U-verse TV

Watching The Outsider during COVID-19 ... have noticed this with many on demand shows, premium & free and it’s annoying ... why WHY WHY. Are there suppose to be 10 episodes of something and two are missing?? Episode 4 and 8 are not on “ON Demand” .. so much fun watching a suspenseful show and missin

Questions

242

2

0

Accepted Solution

Official Solution

Closed

Fraud department contact

Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say

Questions

2.3K

7

0

Accepted Solution

Official Solution

Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

479

10

0

Accepted Solution

Official Solution

Is My DVR no longer on my PC?

I have UVerse TV and I used to be able to check what is recorded and set up recordings on my PC.  I cannot find where to do that anymore.  All I can see is how to download the UVerse TV app, but it is no longer available for Windows.   Thanks, Janet

Questions

739

3

0

0

Accepted Solution

Official Solution

Closed

Game Time - Channel Listing & Troubleshooting by AT&T (U-verse)

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

Questions

4.4K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.