Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (15)

Relevance

Accepted Solution

Official Solution

Trying To Change Security Key

Can anyone please help me?ihave been trying and trying tochange the security Key on my uverse internet modemNVG510.I have followed all the directions I have found even through the customer forums.I tried chatting with a rep last night.He just sent me info link to my email,the exact linkI asked him n

Questions

 • AT&T Internet Features

3K

3

0

0

Accepted Solution

Official Solution

AT&T Uverse HSIA45 mbps upgrade to HSIA 75mbps questions.

I am unsure of the upgrade. Does a tech have to come to my place and verify things? I was never notified of anything that needs to be done. the way the change order went, it seems that the internet speed will just be bumped up to 75mbps.  Is this possible? I would predict it has to do with how my fi

Questions

 • AT&T Internet Features

2.2K

4

0

0

Accepted Solution

Official Solution

Reinstall service

I was wondering if there is a fee to reinstall my att uverse internet and what phone number to call

Questions

 • AT&T Internet Features

1K

1

0

0

Accepted Solution

Official Solution

fake internet speed advertised

Hi-so today I called AT&T to upgrade our grandfathered u-verse plan, basic 6, to upgrade to the advertised 50 mbps internet as basic 6 was just starting to fall out of favor. I would get anything higher than 50 mbps, but thats the only thing there. So i called and asked to upgrade to 50, but they cl

Questions

 • AT&T Internet Plans

350

2

0

0

Uverse internet dropouts

Been trying to get these issued resolved by AT&T but all I get is bovine excrement!  (1) My internet service drops out multiple times a day for 1-4 minutes at a time.  Always comes back but the drop-outs are annoying.  Latest episode with AT&T customer service had them turning my WiFi back on when I

Questions

 • AT&T Internet Equipment

264

2

0

Uverse Technical support quality service A+ 100% everyone of them. what about you?

I join the community since AT&T is my prefer company when it comes to Telephone service. They are unique in their Customer service at 99.9 %, The reason I say that is that unfortunately only a few times have I had a poor customer service experience, everyone else have exceeded my expectations, I mus

Questions

 • AT&T Internet Equipment

455

5

0

0

Fixing a Billing Issue

Hello: I signed up for a combined DirectTV and UVerse internet account under a new package agreement. Since my installation, I have had continuous problems with my account now leading to a billing error. Based on the information below, who can I discuss this issue with to correct my bill? The custom

Questions

 • AT&T Internet Plans

119

1

0

0

Closed

Can I buy Uverse Internet Only (no bundle)?

Hello.   I cannot even find a way to do that; buy Uverse Internet only without a bundle.  I've confirmed that it is available to my home, but the AT&T site keeps leading me around in circles, and all circles end up in Bundleville, a rather depressing neighborhood if you ask me.  I think I saw Flo th

Questions

 • AT&T Internet Installation

21.6K

11

0

UVerse Surrounds us

We live in a community that was developed in 2008 and surrounding communites have UVerse Services.  The furthest point of our community is .6 miles to the neighboring community.  My point is I'm certain the commuinty is prepared for higher speed services by develpoment requirments.  Services should

Questions

 • AT&T Internet Features

381

4

0

0

Paying for 6mbps; only getting 3mbps speeds!

I've been paying for 6mbps (Uverse Internet) for months now, since I've upgraded from 3mbps.However, I still consistently get 3mbps speeds, (or less,) even though I pay for the faster speeds. I believe that is not a problem with my computer, as all my mobile devices get the same speed.

Questions

 • AT&T Internet Security

1.4K

2

0

0

Att uverse internet and direct TV promotion NOT billed correctly, wrong programming and no discount

Att uverse internet and direct TV promotionI need some assistance asap before I have to pay my first bill, please a knowledgeable supervisor. I signed up for a bundle, unlimited internet, not fixed wirelss which I have now, was to be bundled with direct TV choice, not the select programmimg which I

Questions

 • U-verse TV Account

91

1

0

0

ATT ConecTech Service rep. says I need to pay more money in order for my IP camera to work

It was free and also was easy to setup DMZ zone when we had Comcast. Now we switched over to AT&T UVerse and we can't access our Security IP cameras from work.  We did everything the tech support rep. told us to do. He asked us to factory reset the router twice and do the setup process all over agai

Questions

 • U-verse TV Equipment

278

6

0

0

Closed

Where is the Third Party NON-AT&T U Verse Wi-Fi Modem list

Consumers are supposed to be able to use our own equipment if we choose to.  AT&T U-verse doesn't make it easy for customers. Just changed from Time Warner to AT&T U-verse bundle for $89.95 per mo for 2 yrs & $450.00 Visa reward.  Online only finding instructions from ATT U-verse on how to install a

Questions

 • AT&T Internet Equipment

3.9K

11

0

0

Att uverse internet and direct TV promotion NOT billed correctly, wrong programmingg

Att uverse internet and direct TV promotionI need some assistance asap before I have to pay my first bill, please a knowledgeable supervisor. I signed up for a bundle, unlimited internet, not fixed wirelss which I have now, was to be bundled with direct TV choice, not the select programmimg which I

Questions

 • U-verse TV Account

127

1

0

0

UVerse internet is too slow

I'm getting 3 mbps which is what my plan is. However it is way too slow. ATT won't upgrade the lines or equipment in my area due to costs. It's so slow i can't upload & email pics from my wireless phone. Now it appears it's also interferring with my Directv when i rewind a program to watch. ATT says

Questions

 • AT&T Internet Features

829

9

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.