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Fast internet down/up speed but terrible video chatting quality

I use Google Meet/Hangouts quite regularly and the quality that other people see is terrible.  My speed according to tests is 100/100 down/up so this should not be happening. I recently took a Google Meet from someone elses house who has an internet connection of 25/10 and it was so much better! Wha

Questions

 • AT&T Internet Plans

229

3

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NEED HELP BURYING THE UVERSE GIGAPOWER CABLE

Hello,   It took forever for someone to come out and bury the cable line.  They did a poor job and left a portion sticking out.  My kids have tripped on this cable a few times.  I need someone to come out ASAP to get this cable properly buried before this becomes a serious hazard.  Thanks for your p

Questions

 • AT&T Fiber Installation

273

1

0

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Disconnected My Services with no reasonable resolution

Here are the facts;9/3- Upgraded Internet speed to 459/7- Tech came out to connect services. Tech discovered a problem with the wire. Dispatched an engineer to repair the wire. Engineer arrived. Still a problem created a ticket to dig a split pit;but connected my services in the meantime.9/9- Att co

Questions

 • 2016

9

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What's Trending menu feature

I recently noticed with my Uverse TV the menu option for "what's trending" has disappeared. They had problems with it earlier in the year but the option was there. Has anyone noticed this disappearing on their menu options? I find it quite useful.

Questions

 • Watching U-verse TV

457

3

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Being charged for Uverse when it was cancelled

I cancelled my service but am still being charged because the bill was for 1/10/18 to 2/9/18 and I cancelled on 1/15. How can you charge me a full month when I had the service for 5 days? I've called customer service and one person said it would be prorated and one said I have to pay the full amount

Questions

 • AT&T Internet Account

56

0

0

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AT&T U-Verse GigaPower - Only Mbps Download Speed Hardwired

Had U-Verse 1,000Mbps fibre installed in my apartment 2 days ago, but am only achieving 50/mbps download speeds. What are my steps to fix this?

Questions

 • AT&T Fiber Installation

266

1

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gigapower install

If an existing uverse available neighborhood is selected for gigapower implementation, will the depoyment be like - laying fiber to all houses with existing uverse or only to those houses that opt for gigapower or to all houses in the neighborhood irrespective of they opt for gigapower or not?.

Questions

 • AT&T Fiber Installation

990

1

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Promotion ending

Looking for an alternative to calling in to ask for a new promotion

Questions

 • AT&T Internet Account

11

2

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Peor servicio de todos

Mi experiencia negativa de principio hasta el final, desde cobros fantasmas, facturas alteradas, mal manejo de mi cuenta, atencion al cliente precaria, ma informacion de sus trabajadores, poco profesionales, y no resuelven nada, solo te mandan de una persona a otra y otra y asi para que la gente se

Questions

 • AT&T Internet Equipment

7

1

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Why does the Wireless and combined billing (Uverse) systems do not talk to each other?

I had a wireless account. (Acct#1), which I paid for the year, my choice of.. $1100 dollars. So it had a huge creditWe decided to add Uverse (AccT #2).... credit balance in account 1 transferred to Uverse account.  First account closed.- The installer came over, and said he could not add it do to a

Questions

 • Wireless Account

117

3

0

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FIRST RUN & RERUN RECORDING

Has anyone else noticed that all of the sudden in the past few months that many reruns are marked as original air date of the current day. This causes your choice of 1st run only to be filling up your storage with reruns that you don't want to see AGAIN. This is a way for the program suppliers to ma

Questions

 • Watching U-verse TV

14

1

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Poor Customer Experience

My experience have been very frustrating. First of all to reach a representative using your IVR system is huge hurdle to overcome!And when finally is reached is impossible to get to problem solved.After several intents, I stayed for more than 20 minutes with a Internet rep, then I was redirected to

Questions

 • AT&T Internet Account

21

1

0

Very upset customer

We were told that the outage would be fixed by 8:00pm 05/25/2020. Here it is 8:30am 05/26/2020 and still have no internet. When will we be updated ????

Questions

 • AT&T Internet Account

35

1

0

Internet outage

No internet service after technicians working down the road.

Questions

 • AT&T Internet Equipment

10

0

Att customer service was the most worst experience I've ever in countered in my 55 years of life .

April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do

Questions

 • Network Coverage

15

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0

How do I DM? U-Verse outage

I whats best way to report outage in Hermitage,TN due to power outage at VRAD that could be 1-2 weeks???

Questions

 • U-verse TV Account

15

1

0

Addresses need to be serviceable

Hello, I'm a builder and just got done building 11 homes in an area where ATT & DirectTV service is across the street and on both sides of our small development. We have also ran conduit to the pole which has both ATT & Comcast. We use and recommend ATT services to our individual homes which typical

Questions

 • AT&T Internet Installation

8

0

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Grossly overcharged on my first ever ATT bill.

I just moved to a new state and decided I would give AT&T a shot at providing me with a tv and internet bundle package. It was between att and cox. Well, I am starting to regret my decision. I was sold an internet and tv bundle for $89 dollars a month (similar to cox's bundle price). My first bill c

Questions

 • U-verse TV Account

17

1

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Lack of effort during COV19 crisis

We have to work from home and Gateway is not working. Customer service scheduled appointment with 2 day wait. We asked that new Gateway be shipped overnight or tech simply drive by and drop off Gateway without entering house. They said absolutely not. They have to send technician to come into house,

Questions

 • AT&T Internet Equipment

35

0

0

I signed up for fiber. they gave me uverse too

I signed up for Fiber but they gave me U-Verse and Fiber and are charging me for it. I cannot reach anyone on the phone...been on hold for hours. I also cannot find a way to chat with a real person...just that stupid auto chatter. Any ideas on how to get this fixed?

Questions

 • AT&T Fiber Ordering

58

1

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