Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance

Accepted Solution

Official Solution

I need to order a new VIP 2250. The one I have is burning up and shutting off.

Can someone call me about my VIP 2250. It runs my three tv's and it is about to burn up. It shuts off and gets really hot. I need someone to call me. I have had nothing but problems since I moved in. The set up was awful and now my phone will not take messages. I need updated equipment and new remot

Questions

 • AT&T Internet Equipment

45

2

0

Accepted Solution

Official Solution

Device Access Code for NVG589

I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".

Questions

 • AT&T Internet Equipment

171

1

0

Accepted Solution

Official Solution

Country Deep app

Unable to listen and watch country deep...now playing does not show video nor sound.  I have also just tried the new stingray music app.  It will load and open but sound start and then stop after 5 seconds.  I have both wireless and wired boxes.  Same on both of them.  Any suggestions?

Questions

 • Watching U-verse TV

1.1K

1

0

0

Accepted Solution

Official Solution

What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

Questions

 • AT&T Internet Installation

181

3

0

Accepted Solution

Official Solution

How to record a channel every week

I want to set up my Uverse DVR to record a channel at the same time every week. However, I can't use series record because it is a program that plays a different movie every week and the title of the movie is listed in the guide, not the program. I would think I could pick a channel and have it reco

Questions

 • U-verse TV Equipment

94

3

0

Accepted Solution

Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

98

7

0

Accepted Solution

Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

138

1

0

Accepted Solution

Official Solution

Ebay card to pay for 3 months

I’ve been offered if I pay 3 months of phone in advance they will cut my phone bill in 1/2 got 24 months. I had to put the amount and an eBay card. Call AT&T and give them the numbers.  I see that two years ago this has happened.  So glad I looked up for this scam, it did sound lik

Questions

 • Account Features

104

9

0

Accepted Solution

Official Solution

Wireless TV receivers

Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?

Questions

 • U-verse TV Equipment

182

1

Accepted Solution

Official Solution

Add a few more ports to my uverse NVG510 router.

I'm wanting to add a few more ports to my uverse NVG510 router and I'm not sure as to what equipment I need to do this.  I believe an ethernet switch would do the trick?  I've noticed that AT&T has a "Netgear 8 port gigabit ethernet desktop switch - is this what I need?  If it helps I'm basically wa

Questions

 • AT&T Internet Equipment

4.5K

4

0

0

Accepted Solution

Official Solution

My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

Questions

 • AT&T Internet Security

5.7K

18

0

0

Accepted Solution

Official Solution

U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.

See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector someplace? The U-Verse TV comes in fine so ?? I went through the usual reboot stuff, o

Questions

 • Watching U-verse TV

582

7

0

Accepted Solution

Official Solution

Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

 • AT&T Internet Features

86

0

0

Accepted Solution

Official Solution

U-verse ADSL+ CPE Question

Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev

Questions

 • AT&T Internet Equipment

4.7K

2

0

0

Accepted Solution

Official Solution

$100 Visa never received

I never received my $100 Visa Reward.  It never came in the mail, but my plan says I was owed one.  Who do I need to contact?

Questions

 • U-verse TV Account

8.2K

13

0

0

Accepted Solution

Official Solution

covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

677

2

0

Accepted Solution

Official Solution

Closed

How do I replace my U-verse gateway?

How do I replace my U-verse gateway?

Questions

 • Watching U-verse TV

3.9K

1

0

0

Accepted Solution

Official Solution

UVERSE in Kansas?

Does ATT UVERSE service the mid-west part of Kansas? We're moving there from Texas and need to know if we can transfer the service to Kansas or will we need to cancel the service and get whatever they have in the area?

Questions

 • AT&T Internet Installation

541

1

0

0

Accepted Solution

Official Solution

Closed

Why can't I watch what I recorded when away from home?

Why am I not able to view nearly everything i have recorded while I am away from home? I travel and want to watch programming that i have recorded on a mobile device.

Questions

 • Watching U-verse TV

39

1

0

Accepted Solution

Official Solution

What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

 • AT&T Internet Account

47

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.