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AT&T Hasn't received my NEXT upgrade phone

I recently upgraded my phone under the conditions that I return my old phone, which was in working order and had no physical defects. I mailed it on July 31, 2018. It is now August 14 and I still haven't received notification that AT&T has received the device. This greatly worries me because I've he

Questions

 • Wireless Billing

198

3

0

0

Newgistics lost returned phones/account limbo

I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I tracked the packages

Questions

 • Wireless Billing

889

2

0

0

Closed

Newgistics "Lost" my return!!!

AT&T Premier Customer / RMA # ************   I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25.  Today is 10/1 and Newgistics has no additional tracking information regarding this return.   I live in Austin and the phone t

Questions

 • Wireless Account

20.8K

81

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

0

0

USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

375

3

0

0

Newgistics lost my AT&T phone return

I returned the two cell phones on my account back in October as part of my AT&T Next Upgrade Program.  My iPhone 6S Plus was processed, while my wife's phone that was remotely wiped, was returned to me at the beginning of November to have me wipe it again with her username and password. I did so and

Questions

 • Wireless Account

498

6

0

0

Returned device but AT&T has not received the package

On 11/23/18 I went to the post office to send an item back to AT&T (a Samsung Galaxy Watch 46 mm), but I did not wait for them to scan them item for it ready to be returned and I also did not notate the tracking number on the smart label that came in the box. Now I’m getting charged for a device tha

Questions

 • Wireless Billing

222

0

0

0

Phones lost in the mail during ATT Next upgrade process

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Questions

 • Phone & Device Upgrades

160

1

0

0

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions. I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com. I see

Questions

 • Apple

527

1

0

0

The pain of mailing older trade-in device

I Went to the AT&T store to pick up the new iPhone returning the current one on the NEXT plan two weeks back. Little did I know what I was about to go through in completing this transaction.I had the iPhone 5S also in the NEXT plan that I wanted to upgrade.The lady at the AT&T store said she does no

Questions

 • Phone & Device Upgrades

1.4K

3

0

0

Invalid Charges For Returned Phones

Does anyone have any advice on dealing with AT&T on this issue: -I returned two iPhones under Next to get credit for an upgrade.-I received an email last week saying the phones were never received and they were going to charge my account $275 for the two phones.-I checked on tracking and it shows: "

Questions

 • Wireless Billing

97

1

0

0

Brand New iPhone Return Lost in Mail

I sent back my brand new iPhone XS about 4 days after i had it.  I called up ATT first and let them know i wanted to return it, and they said to use the prepaid shipping label.  So i did.  I dropped it off at a USPS location on 9/24/18.  On 9/26/18, it said "picked up by shipping agent".  The status

Questions

 • Apple

128

1

0

0

Returned iPhone not scanned after using AT&T smartlabel

I upgraded my phone through my AT&T Next contract to a fantastic iPhone XS. It's great and I love it!I returned my old iPhone 8 plus using the USPS parcel select return service label (smart label) that was provided to me on 10/24. It's been more than 2 weeks since I dropped off my return package at

Questions

 • Phone & Device Upgrades

388

5

0

0

What happened to my delivery date?

Where did the delivery date go? Does this usually happen? Thanks. Before, it said Oct 24th - 26th.

Questions

 • Apple

549

1

0

0

AT&T lost retuned phone and charged me

I sent unused iPhone back with a return USPS label AT&T provided. The tracking number tells it was picked by the third party carrier: Newgistics and after that there was no status updated. It is lost.  AT&T told I had to pay until they got the phone returned and I see a charge of $650 on my bill.  T

Questions

 • Wireless Billing

198

7

Accepted Solution

Official Solution

Stop the junk mail (snail mail)

I receive mulitiple mailings via USPS per month from AT&T and their affiliates. I've tried everything posted in the forum and nothing seems to be working.  Things ive tried: 1.  Called1.800.288.2020 each time I receive a mailing as instructed and asked to be added the "don't mail list". Operators st

Questions

 • AT&T Internet Plans

567

2

0

0

Accepted Solution

Official Solution

USPS AT&T Signature Discount

I am an employee of USPS and I believe we receive a 25% discount. I am on the AT&T Unlimited Plan. Does the 25% discount apply to just the monthly service charge for the Unlimited Plan? Or will this apply to the monthly service charge for each line as well?

Questions

 • Wireless Billing

2.4K

2

0

0

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